Overall Satisfaction with Asana
We used to use Asana to tackle three different problems: project management mapping, task assignment for marketing, and workflow management among senior leaders. We started using it within specific departments before launching it to the entire team to be used cross-company.
- Easy to set-up “out of the box.”
- Ease of use to people with varying levels of technology proficiency.
- Clean and simple user interface.
- Controlling who can add/delete tasks isn’t available. Someone can delete tasks with permission and it isn’t auditable.
- User interface is clunky at times, especially when working on multiple items. Sometimes things just disappear or don’t save.
- Customer service isn’t stellar. They are email only and often aren’t clear in their response.
- Asana eventually became a time waster for me as the admin.
- After roll out company-wide, it wasn’t simple for people to use and it eventually started to not be used at all.
- The cost was fair. However, it showed us that we should really go with another, perhaps more substantial, player that may a little more.