Ascentis Product Review
April 06, 2018
Ascentis Product Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
We use Ascentis daily for Employee tracking: Personal, job, training, benefit and salary information. We use it to search for information, track employee details and run reports for our various County purposes.
- User friendly screens that make it easy for someone new to learn Ascentis
- Great reporting features; you can create reports to pull information for any needs
- Plenty of webinars to help you learn new skills
- Email support; not very responsive on emails (phone support is great, though)
- I am new to this department and I have heard that our service rep for our group is not very responsive to our needs
- There were issues with passwords and them linking, but the phone support group has been able to help clean this up for us.
- It has helped us to reduce the amount of paper we have to keep in our files
- Huge time saver for us as we can look up EE current and past history quickly without having to dig through files
- It allows us to track training/certification/licensing requirements as needed with the reporting services
The old systems from years ago were very basic and did not allow for the complex, personalized reporting that Ascentis now allows
I have had multiple experiences with calling Ascentis for help and my problem was solved immediately. If I have questions or need help with data entry or a feature, I call the toll free number and can get help. When we email for support, we rarely get responses, and when we do, they don't initially solve the problem.