Ascentis Product Review
April 06, 2018

Ascentis Product Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

We use Ascentis daily for Employee tracking: Personal, job, training, benefit and salary information. We use it to search for information, track employee details and run reports for our various County purposes.

Pros

  • User friendly screens that make it easy for someone new to learn Ascentis
  • Great reporting features; you can create reports to pull information for any needs
  • Plenty of webinars to help you learn new skills

Cons

  • Email support; not very responsive on emails (phone support is great, though)
  • I am new to this department and I have heard that our service rep for our group is not very responsive to our needs
  • There were issues with passwords and them linking, but the phone support group has been able to help clean this up for us.
  • It has helped us to reduce the amount of paper we have to keep in our files
  • Huge time saver for us as we can look up EE current and past history quickly without having to dig through files
  • It allows us to track training/certification/licensing requirements as needed with the reporting services
The old systems from years ago were very basic and did not allow for the complex, personalized reporting that Ascentis now allows
Phone support: 10
Email support (which would be easier to use as someone answering phones): 3
I have had multiple experiences with calling Ascentis for help and my problem was solved immediately. If I have questions or need help with data entry or a feature, I call the toll free number and can get help. When we email for support, we rarely get responses, and when we do, they don't initially solve the problem.
Ascentis truly helps with all of our HR needs and can let us track items down to the smallest of details. I am new to learning the complexities of this system and am able to add/enter/change information as needed.

One are that is a struggle is having to add new information, it is easy to accidentally change existing information which is a problem for a new user. If you start to change anything on an individuals screen, you have to select "new" or "change" to get a new screen. If you don't, you're basically changing existing data that is supposed to stay there as past history. Very scary to navigate and not change information accidentally. Existing data in system should be locked and come up with a warning "are you sure you want to change this?"

Ascentis (discontinued) Feature Ratings

9.7
Employee demographic data
8
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Payroll Management ()
Not Rated
Leave and Attendance Management ()
Not Rated
9.0
View and generate pay and benefit information
8
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
9
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
Not Rated

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