They hit the sweet spot.
March 26, 2020

They hit the sweet spot.

Bob Brink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We use Atera to support manufacturers, distributors, and retailers. They started with a clean slate, fresh thinking, and a single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing. We are now doing more with our RMM than ever before. Atera is easier to use, does everything we need, and has fantastic support!
  • secure remote access
  • monitoring software and hardware
  • automation
  • The mobile app is new and rather limited.
  • A single contact cannot be assigned to multiple devices; there is an ok workaround.
  • Contacts must have email address.
  • No per-device fee aligns perfectly with our business model and the environments we are in.
  • Training a new tech takes 1/2 the time; the tools are MUCH easier to use.
Atera has the right balance of power, flexibility, and ease of use.
Chat support is spot on. If chat is not available they reply via email in short order.

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Atera helps us be proactive, so we can solve OS and equipment issues before the end-user is even aware anything is going on.

The billing and invoicing portions for accounting would be more usable if tied to a payment gateway, especially if they handled ACH/eChecks as well as credit cards.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation