They hit the sweet spot.
March 26, 2020
They hit the sweet spot.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera to support manufacturers, distributors, and retailers. They started with a clean slate, fresh thinking, and a single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing. We are now doing more with our RMM than ever before. Atera is easier to use, does everything we need, and has fantastic support!
Pros
- secure remote access
- monitoring software and hardware
- automation
Cons
- The mobile app is new and rather limited.
- A single contact cannot be assigned to multiple devices; there is an ok workaround.
- Contacts must have email address.
- No per-device fee aligns perfectly with our business model and the environments we are in.
- Training a new tech takes 1/2 the time; the tools are MUCH easier to use.
Atera has the right balance of power, flexibility, and ease of use.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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