In a single platform you have all the necessary tools that IT Team needs
March 31, 2020

In a single platform you have all the necessary tools that IT Team needs

Alban Xheka | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We have used Atera within our IT department as a monitoring and ticketing system. The implementation was fast enough as the system does not require hardware resources as it is offered online and opens directly from the browser. After introducing this system, we made very detailed reports on our daily work which was not previously tracked.
  • Real-time alert about IT infrastructure hardware resources.
  • Ability to introduce customized scripts to be able to perform various scheduled IT processes.
  • Very useful reporting for the job evaluation of the IT team.
  • Synchronization with Active Directory would be very useful.
  • The ability to group PCs by operating system or by model for more effective management.
  • More security tools regarding the remote connection to the PC, the option to accept the connection by the customer is missing.
  • It helped us understand the most frequent problems that directly affect our company's retail activities.
  • The backup system has guaranteed us a continuity of activities without interruption.
We evaluated several ticketing systems, however, the monitoring option missing, the dashboards summarized the remote connection and many other tools that Atera currently offers.

Do you think Atera delivers good value for the price?


Are you happy with Atera's feature set?


Did Atera live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atera go as expected?


Would you buy Atera again?


I would say that for companies that have a small IT team and that do not exceed a staff of 100 users, it is a system that justifies the investment - practical, and easy to use and implement. On the other hand, I don't see it very appropriate for big companies.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation

Atera Support

It has many options in a single platform I would say that this is the highest advantage, it still remains to be developed in making it compatible with the systems mentioned above such as Active Directory. For the rest, it is completely effective in managing a medium IT infrastructure.