Features and Pricing Model that can't be beat!
Updated May 18, 2021

Features and Pricing Model that can't be beat!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We are an MSP and Atera is our RMM solution. It allows for RMM and Managed antivirus revenue. We also use the ticketing portion with accounting integration for billing.
  • Numerous integrations with other applications.
  • Ticketing and user portal.
  • There is a lack of editing ability in the ticketing portion.
  • Integration with more cloud based backup providers would be nice.
  • Great ROI for me with their per agent pricing model. I'm a small shop so unlimited agents is the best thing ever for me.
  • N-able N-central (formerly Solarwinds N-Central)
Atera is easier to use, provides useful alerts right out of the gate, and is so much easier to setup. Also it has ticketing and remote support through splashtop included (vs Solarwinds which requires additional products/fees to get the same functionality).
As a new business it's user-friendliness allowed us to get up and running quickly and focus on other aspects of the startup without worrying about our RMM solution. The accounting integration is amazing as well allowing us to generate invoices efficiently, again allowing more time to focus on other tasks.
Having all these products in one product with a fixed price allowed us to get up and running quickly with a minimal investment. Our customers got the feeling that we are a much larger more established company because of the full feature set we offer.
QuickBooks Online Advanced, Microsoft 365 (formerly Office 365), N-able Backup (formerly Solarwinds Backup)
RMM is where it shines. With unlimited agents it's also great for general support.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation