Overall Satisfaction with Atera
We use Atera across the entire organization to provide support to our end users as well as our customers. It's been pivotal in addressing issues quickly and providing our customers the right kind of support in a digital world. When covid hit - it allowed us to enable a remote workforce in hours not weeks. We were ahead of the curve long before our competition.
- Ticket Management
- Remote Workforce
- Billing Reports
- Single Pane of Glass
- Device Management
- Network Reporting
- Automated Billing with Wave
- ROI has been positive.
- Lowered our costs on Antivirus
- Lowered out costs on MDM
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Menus are easy to browse. Settings are easy to find and articles for support are well written with clear screenshots. Administrative tasks are simple and straightforward. There are few things I've had any trouble finding and the user base support model has been great at guiding me in the right direction every time.
Every new device I add costs me nothing. What more can you ask for? As my business grows, the overall cost of ownership goes down. The better I get - the easier it is to pay the monthly bills for Antivirus, Service, and Remote Access for the remote workforces I support.
Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.