Failed product
May 24, 2021
Failed product
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Looks good, promising, and cheap. But the reality is not the same. The remote apps works once a while, so does the remote desktop. Very unreliable, we don't know when it is going to be down and up. The technical support assumed they are smartest person. I opened the case because I could not dial in to the user. He forced me to give an remote access for him. How I can give him a remote access if I could not dial in to that pc?
I have numerous open cases that have been opened for more than two weeks - no follow up. The customer service promised to call me to solve the issue. But she never call.
We have been ignored for too long, so I am looking for the replacement.
I have numerous open cases that have been opened for more than two weeks - no follow up. The customer service promised to call me to solve the issue. But she never call.
We have been ignored for too long, so I am looking for the replacement.
- Sales
- making false promised
- the whole softwares
- technical support
- customer service
- Nothing positive, just negative
Their advertisement and platform are promising. But never worked
This is the only feature from Atera that works.
No benefit because most of the features don't work. We are moving out and try to find the alternatives