Item: Atera
Rating: 1
Author: Verified User

Overall Satisfaction with Atera

Use Cases and Deployment Scope

Looks good, promising, and cheap. But the reality is not the same. The remote apps works once a while, so does the remote desktop. Very unreliable, we don't know when it is going to be down and up. The technical support assumed they are smartest person. I opened the case because I could not dial in to the user. He forced me to give an remote access for him. How I can give him a remote access if I could not dial in to that pc?
I have numerous open cases that have been opened for more than two weeks - no follow up. The customer service promised to call me to solve the issue. But she never call.
We have been ignored for too long, so I am looking for the replacement.

Pros and Cons

Pros

Sales
making false promised

Cons

the whole softwares
technical support
customer service

Return on Investment

Nothing positive, just negative

Alternatives Considered

Their advertisement and platform are promising. But never worked

Usability

This is the only feature from Atera that works.

All in One

No benefit because most of the features don't work. We are moving out and try to find the alternatives

Likelihood to Recommend

Atera is closed to Beta product. It is not for live environment because we never know when we will not able to remote in and we will able to do so. It is happened also for the other features, script deployment and others. Some the script are implemented and some are not.
It is absolutely unstable product. We requesting the money back. However, the support did not call us back as her promised.

Atera Feature Ratings

Comments

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Dragoș Marar
(Vendor Representative) commented 4 years ago
Hey Victor, Thank you for the in-depth review and for voicing your concerns. We are deeply sorry that you have faced these negative experiences, and we are constantly working on making everything as streamlined as possible. In your case, we were happy to contact and speak you and your team in order to assign senior engineers to follow up. The bug you encountered will be addressed and fixed by our developers in the coming release, and a workaround was provided for you for the time being. In regards to support, our team strives to offer 24/7 support, either by chat and email, and efforts are constantly being carried out in automating the process, improving response time, and providing in-depth responses to all questions or issues you may face. Thank you once again for addressing these issues, and for cooperating with us as we learn, grow and adapt!

Failed product