Atera - the RMM/PSA of the future!
June 29, 2021
Atera - the RMM/PSA of the future!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera as our primary monitoring and remote access application. We are a managed service provider for information technology, and Atera is vital to our business. The selection of tools it has make it an efficient choice for our business, and more cost effective than other solutions. Additionally, the ongoing development is giving us ways to use even more of our products in concert with Atera.
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
- Ticketing system is clunky, and requires an client e-mail for use.
- Network discovery tool lacks complexity of other solutions.
- It allows to monitor our customers and proactively solve issues which increases our customer loyalty.
- Customizable alerts have made it so that technicians only have to respond to truly critical incidents giving them more time for projects.
- We currently net $10 per device monitored with Atera, meaning it is our most consistently profitable service provider.
- ConnectWise Automate (formerly LabTech), ConnectWise Control (formerly ScreenConnect), SolarWinds Dameware Remote Support (DRS), SolarWinds Dameware Remote Everywhere (DRE), TeamViewer and GoToAssist Remote Support
Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. While ConnectWise has more features and integrations currently, it is also very hard to manage and with each iteration simple functions get buried. Atera keeps everything a few logical clicks away, which makes it easy for our technicians to access the information they need and get right to work. Additionally, Atera's remote view and support tools are low on resource usage and allow us to connect within the same organization on the same network, or to a client halfway round the world without issue.
Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. Atera keeps everything a few logical clicks away, which makes it easy for our technicians to access the information they need and get right to work. A technician can create and install an agent from the dashboard without even needing to click into a customer profile, and the agent comes up in seconds, not minutes or hours like some other solutions. Additionally, Atera's remote view and support tools are low on resource usage and allow us to connect within the same organization on the same network, or to a client halfway round the world without issue.
Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. We have only recently begun using it for billing and the jury is still out on that side of the platform (we usually direcly bill from QuickBooks online). We have never really gotten much use out of the ticketing system, but our clients generally gravitate toward other solutions like corporate SMS or email for trouble reporting. The single price per technician and unlimited growth is a game changer, as it allows us to continue to add agents to the solution without increasing cost to the company. We make good use of the solution and all the while their development team adds more features and integrations.