Atera RMM
April 26, 2022

Atera RMM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We use Atera to monitor all the computers and servers on the network. Atera has a very nice dashboard which we keep open on a 48" monitor so we will get a warning when any of our vital devices went offline. Atera also plays an audio prompt to attract attention to warnings.
  • Monitors devices on the network
  • Warns when device is offline
  • Has clearly readable dashboard
  • Slow refresh of status
  • No support for Android
  • Limited support for Mac
  • It's "per tech" pricing allows for lots of devices to be handled for a very sharp price
  • It cuts down hundreds of hours with automation
The main major competitor I have experience with is Kaseya. Comparing my experience between the 2 the most important difference is the pricing. whilst Kaseya charges per device, Atera charges per technician, and a technician can handle as many devices as he wants. I also found the support of Atera more responsive than its counterpart at Kaseya
Deploying Atera in a new environment is very quick and easy (at least in a Microsoft-based environment). It easily discovers devices on the network and installs the client software. Remote access is built in and equally easy to use The time you save by automation is just unbelievable. Beware: You are going to have extra expenses on the coffee :)
For an IT services provider, it is very useful to have all the grounds covered in one well-rounded suite. We can monitor devices, and when something comes up we can remote into that device right out of the box. Customers can open tickets and we might be able to solve it with a simple cmd command, right there and then.

Do you think Atera delivers good value for the price?


Are you happy with Atera's feature set?


Did Atera live up to sales and marketing promises?


Did implementation of Atera go as expected?

I wasn't involved with the implementation phase

Would you buy Atera again?


It is very suited to a Microsoft environment as it has very good support for Ms. It will alert you for instance when the domain controller is offline, or when the Exchange Server is down. It is harder to set up in a mixed environment which also includes Mac machines

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation