Best remote management tool for IT Professionals
October 11, 2022

Best remote management tool for IT Professionals

Swapnil Madiwale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We had limited use of the software in our company but I trialed it for remote management solution for managing the 25 plus computers with some being offsite. We had issues with people not having the latest patches for windows and other software products that we used and needed a solution for these.
  • Management of devices
  • Remote access
  • Network Discovery
  • The billing tool
  • Everything in the cloud
  • the other stuff is actually good and we did not feel it lacked anything
  • We did not implement Atera as a paid version as the management did not approve it. They did not unfortunately think it was worth the money on a small company like ours.
I did find that Atera saved me quite a bit of time running around to individual devices and the server rooms to check for issues and manually patch the computers which were the primary reasons I was getting frustrated at.
Love the tool and would pitch it to the management later once again.
The remote management and remote access features were utilised quite a lot by me in the trial period and I absolutely loved the ease of use and management of everything. An absolute time saver I will say.
We unfortunately did not use the paid version so cannot comment on the flexibility used.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

A specific scenario would be for a sole IT professional who provides services either to multiple clients of a sole IT manager in the company who works on many devices internally could use Atera for keeping a tab on all the applications, software patches and assisting users in resolving issues.

Atera Feature Ratings

Remote monitoring
10
Network device monitoring
10
Patch Management
10
Policy-based automation
10