Atera for Small Businesses
Updated March 30, 2022

Atera for Small Businesses

Jeremy Robinett | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Robintree is a managed service company and we use Atera extensively to manage our customer's IT infrastructure. We perform automatic patching, driver updates, and remote help desk through the Atera system. Additionally, we run system audits on customer's fleets to find pain points and offer resolutions. Without Atera our company wouldn't be able to function in the managed service business.
  • Customized system alerts
  • Remote support
  • Reports
  • Ticketing
  • Ease of use
  • Categorizing tickets from specific sources automatically.
  • Ability to customize the view of the customers tab.
  • Ability to see entire device name in the iOS app.
  • Able to consolidate all customers onto one platform.
  • Able to managed more customers, increasing profit while providing competitive pricing.
  • Atera price point has enabled my company to double in size in a short time frame.
Atera is able to do everything ConnectWise can do for a Windows/Mac environment. Atera's unlimited seats for one price is a game-changer for startup MSPs. ConnectWise is unaffordable for startups looking to grow their customer base. Constantly having to shore up pricing for growing customers, put ConnectWise out of the running for my company. ConnectWise is not a low-cost complete package, every added feature increases its cost. Adding additional seats costs with ConnectWise but not Atera. Atera has unlimited seats.

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Atera is well suited for a Windows and Mac environment, supporting small to medium businesses. A great solution for upstarts and established companies looking to grow. User friendly with a little learning curve. Not a good fit for companies that support Linux servers, remote mobile devices, such as, smartphones and tablets.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation