Atera is a great tool for MSP's and small to medium Businesses.
March 05, 2023
Atera is a great tool for MSP's and small to medium Businesses.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
The business had no internal IT function, separate device management, and use of RMM tools. The requirement I had were IT service desk, software management, device management, and auditing. This had to be done across multiple businesses in one organization with different infrastructures. I approached it like an MSP/IT vendor, and Atera ticked all the boxes and more; it came in one product and was extremely good value.
- IT service desk.
- Software deployment and update management.
- RMM tool.
- Monitoring and reporting.
- Audit report.
- Patch updates.
- Asset management.
- Approval routes.
- Work flows.
- ROI - Massive returns it has made the job of managing IT so much easier.
- Patching, we updated and now manage all the devices and the patching.
- Software, I now have a base packet and other tools set that I can push out in seconds.
- By auditing, I can now see the over health of the estate in seconds and make decisions for the business.
This product was so easy to implement that it took me only minutes to be up and running and hours to configure it ready for release. Pricing is simple; you pay per user. As the IT dept is small, might I have control of the costs and can grow the system without occurring extra costs until I recruit more staff? I do not use the billing side, but I know companies who do, and they say it works really well and helped them increase turnover and track resources time.
It's so simple to set up and use. I see a lot of information in the dashboard and can drill down to where I need it very quickly. I can create reports and export information easily to help keep my team and the customers up to date. I can ID issues and plan resolutions before they become major incidents.
It makes budgeting really easy, the tools are excellent and make the job of an IT manager so much easier. I can track tickets and devices and provide support very quickly.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes