The Ultimate modern-day and reliable toolset that an MSP needs!
March 30, 2023
The Ultimate modern-day and reliable toolset that an MSP needs!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We discovered Atera after the great Kaseya breach (The SaaS version, Not the version that was compromised). The result was that we were not able to support our customers for almost 2-weeks, and when it came back online it was never the same. The result was that we needed a solution that robust, easier to use, great support, and takes feedback from its community to help drive growth. Atera met all of this, and we have zero regrets with this decision. The remote support is super easy and offers multiple ways to support our customers systems. The patch management covers 3rd party and drivers\firmware without the additional cost. As we rapidly deployed this and needed help, we had answers and solutions in 5-10 minutes on average, not exaggerating. As we grow, and look to set out brand, we have been able to communicate new features that we want to the community, its voted on, and eventually becomes a reality. Atera did not only replace Kaseya, which I had a Love hate relationship for 4-years, it made us more productive and provides so many ways to accomplish daily support or tasks pending the situation.
- Patch Management
- Scripts
- Reports
- Remote Support
- Remote Command prompt
- Visual status
- An interface for resetting local credentials. We can still do this but have to do by command line.
- Patch Management reboot prompt (I believe the beta was just released)
- Ability to mix different license features. Right now, it's an all or none, and I would like to use the network discovery tool for just my engineers.
- Positive: Faster onboarding
- Positive: Policy Automations for deploying all of our tools once the agent is installed
- Positive: Great Patch Management and visual reporting
- Positive: Call Center staff productivity reports
- Negative: The license model requires you to get the same features for all users. We have a helpdesk, security, and engineer team. I would like the Network discovery feature to be available to just my Engineers. Today, I would have to purchase for all users.
Atera does a good job with all of these points but one. The integration with QuickBooks Online, and the support to help us leverage would save us time in our billing. We know this is something that is coming, but until then, it does make our billing a little more manual.
Everything else Atera does with no complaint.
Everything else Atera does with no complaint.
I have a love hate relationship with Kaseya in two different companies. Kaseya is clunky, unreliable, and feels like trying to navigate my customers systems through an excel sheet, with most of its functionality not being reliable. Also, the way they managed the breach was ridiculous, and the product came back worse than it was before, and we used the SaaS version that was not compromised.
Atera is exactly what I expect a modern-day MSP toolset to look like. I would probably use this for internal IT as well.
Atera is exactly what I expect a modern-day MSP toolset to look like. I would probably use this for internal IT as well.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes