Atera, a Single platform for all IT solutions!
June 18, 2024

Atera, a Single platform for all IT solutions!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

So I use Atera primarily for RDP sessions to manage Platforms and Application related setup on client machines.
I also Use Atera for pushing PowerShell scripts to Windows Client and Servers for pushing changes approved by management.
The business problem in our case is Windows GPO, and Intune have some limitations if we want to push Granular changes to Windows machines. It needs to be done though either PowerShell/Bash scripting and it becomes hard to track which machine has received the script and which not.
This problem is solved by Atera with Monitoring and reporting I see which machines are being pushed with the script and which not.

Pros

  • RDP Session management
  • Script Pushing
  • PAM integration
  • Inventory management

Cons

  • Reporting and analysis Dashboard Synchronization is inaccurate sometimes
  • Occasionally I have to sign in multiple times and unsure why that happens
  • Less frustration due to elimination of manual work.
  • Need of less manpower for updating/upgrading.
  • Easy of process due to Automation.
Atera is the only tool I prefer when I have a serious Remote Support to give to VIP clients/Senior Employees for immediate issue resolution.
We implemented a PAM solution, however, it was really unstable, and I keep using Atera due to its reliability.
Apart from the Patching, Reporting, Pushing Scripts to client machines I have also used it to update IT inventory details for IT dept.
So overall Atera is an AIO solution for IT needs.
Atera has been used since last 2 years in our organization especially the client side. so I have no relevant data to compare how it was two years ago, but I can assume things are more easy and focused as of now compared to earlier methods.
Things like patching, Inventory management, Remote accessing, are much easier as of now.
It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on.
I would not comment on the ManageEngine PAM solution as I have less experience on it.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atera go as expected?

I wasn't involved with the implementation phase

Would you buy Atera again?

Yes

Well Atera is a big platform with multiple features, I use Remote Session for Remote access and Scripting management for platform and application management in our network.
In some cases if there is dependency on Driver version of hardware like network driver, I have also used Atera to push latest Driver to user machines which works like a charm.
Atera is a really good platform.

Atera Feature Ratings

Remote monitoring
9
Network device monitoring
8
Patch Management
9
Policy-based automation
9

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