How Atera saved my IT team
June 04, 2024

How Atera saved my IT team

Carlton Whitmore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We have about 175 employees dispersed across Texas. Some working from our offices, but most working from home and on the road. We needed a tool that allowed for remote access, running scripts, updating the OS/drivers, monitoring, inventory and helpdesk capabilities. Atera does all of this and it does it well. I looked at other remote monitoring and management tools, but they were either too complicated or didn't fit our organizational needs.

Pros

  • OS and driver updates
  • Monitoring endpoint device hardware
  • Run Powershell scripts against endpoint devices
  • Scheduling for updates and cache cleanup

Cons

  • If I stay logged into the portal overnight I noticed the device data is sometimes incorrect so I have to logout/login. I think it's a caching issue
  • Time saved imaging new systems
  • Less helpdesk calls due to automated driver updates and OS patching
  • Proactive with endpoint issues that user is not aware of yet
In the past, we would have to remote into the endpoint to see what was causing an issue. Now we can check the portal and get a very detailed analysis of what's going on the with user's system. In addition we can run scripts and open a command prompt of the user's system without having to remote into the system and disrupt the user.
Atera's single portal allows us to monitor all of our systems from one pane of glass. Before implementing Atera we had to access several systems to get the same information. Atera's portal is a time saver and frees us up to be more proactive.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

For small IT departments like mine, we need all the help we can get. The ability to build a Knowledge Base is great for sharing information with staff. We also needed a solution that was easy to get up and running. Atera is the only RMM that is priced by technician and price is a big concern when you work for a non-profit. I'm not sure how well suited Atera would be for a very large IT department.

Atera Feature Ratings

9.0
Remote monitoring
9
Network device monitoring
9
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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