Most effective billing and helpdesk platform that I have used
June 20, 2024
Most effective billing and helpdesk platform that I have used
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We primarily use Atera for 2 purposes, one as a helpdesk platform to manage all our user account information and billing and the second as a remote monitoring platform. We are finding it difficult to centrally manage our user accounts and billing and were unnecessarily spending lots of time. With the help of Atera, we are now easily able to engage with our end users and manage everything from a single central intuitive dashboard.
Pros
- The real time alerts for logged in users is very much helpful
- The ability to convert emails directly to tickets is very much beneficial with Atera
- Integration with Microsoft 365 and google calendar is very much time saving and helpful
Cons
- Deletion of temp files is little confusing and not very straightforward
- The knowledge base can be made more extensive
- The customer portal can sometimes be a bit confusing as it has more unnecessary data
- Improved end user engagement resulting in 20% more retention
- Reduced overhead costs with the centralized software for billing and ticket management
- We have had a 25% overall improvement in working efficiency after the introduction of Atera
Atera's single-platform approach has been a blessing in disguise for us. Our entire business operation has become more effective and efficient with the help of Atera. The ability to convert emails to tickets, centralized dashboards for accounting and billing etc have positively impacted our overall performance and has helped us save a lot of time and effort.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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