Item: Atera
Rating: 1
Author: Verified User

Overall Satisfaction with Atera

Use Cases and Deployment Scope

Used for RMM, Patch Management, endpoint management, IT Helpdesk, remote support, and various other aspects of maintaining endpoints and ensuring they are protected and up to date.

Pros and Cons

Pros

UI interface
Remote Support (Splashtop)
Onboarding

Cons

Customer Service
Features
Patch Management
Remote Software Installation
Scheduled Tickets
Reporting
Phone Support

Return on Investment

In our experience, More downtime than alternatives
In our experience, Patching that doesn't work right
In our experience, Inaccurate reporting information
In our opinion, Terrible customer service

While the UI shiny and nice, I think it is similar to most other RMM tools, in my opinion, Atera likes to change around the UI to make it look like they are implementing changes, rather than add actual features that are needed into the product or fix broken features like their inaccurate reporting. I think they need to invest in better functionality.

All in One

It's been less reliable than other RMM tools we've used in the past with far worse customer support. I would not recommend this product to anyone.

Alternatives Considered

NinjaOne, Action1 and Datto RMM

In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between emails from support, this is the one for you. We will be switching once we have a contract in place and will never be back.

Key Insights

Do you think Atera delivers good value for the price?

Are you happy with Atera's feature set?

Did Atera live up to sales and marketing promises?

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Likelihood to Recommend

In our experience, customer service is terrible. In my opinion, fully expect features you have or were told you'd have to suddenly be moved up to a more expensive tier. I think Patch Management is a joke and terrible compared to other alternatives. In our experience, Reporting is terribly inaccurate. In our experience, Support is only reachable via Email or Live Chat, God help you if you need immediate assistance and they aren't responding to emails, because, in our experience, live chat will just say they are passing it up the chain.

Atera Feature Ratings

Comments

Please log in to join the conversation

Stay Away from Atera. Look elsewhere