Item: Atera
Rating: 10
Author: Josiah Parrish

Overall Satisfaction with Atera

Use Cases and Deployment Scope

Atera is our main support and endpoint management tool that we use for our organization. It encompasses our Remote management suite that technicians can use to service endpoints, allows our users to work from home by utilizing the RMM in a friendly end-user interface, and provides patch management to all of our endpoint devices. But where it really shines is the apps. By utilizing the Atera apps we are also able to deploy endpoint antivirus and detection and respose to all of our devices through the Atera agent, as well as email security applications. All of these apps can be deployed with just a click of a button and with a discount for a subscription fees.

Pros and Cons

Pros

Remote Management
AI/Copilot Integration
Patch Management
Work From Home environment

Cons

I would like to see their pricing tiers done differently. It's a high price for any SSO integration that would benefit smaller customers.
Support Portal for end users customization
More options for RMM Agents

Return on Investment

Our org is very small, and Atera has helped our support side tremendously by automating patch management and enpoint onboarding.
The addition of AI capabilities to Atera has been the biggest draw by far.
The app store within Atera has helped us bring in 3rd party functionality, like phishing protection, at a discounted rate by partnering with Atera

Usability

Threshold alerts and patch automation have made a tremendous impact on the IT departments ability to provision devices and detect threats or onboard new devices.

All in One

It has been a great resource in that when we need new functionality on our endpoints that can be found through the App center, we were able to deploy immediately and all of the billing was taken care of directly through Atera. This saves us time and there is additional savings in the discounted subscription costs.

Alternatives Considered

NinjaOne

NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there being much support ticketing functionality, which Atera excels at. The best feature by far though is the integration of AI for support, scripting and endpoint management.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Likelihood to Recommend

Atera is fantastic for large support environments or MSPs. The ability to seamlessly deploy applications to specific fleets of endpoints is fantastic. But like I've mentioned before the pricing for features like SSO is high. Smaller orgs can definitely benefit from Atera's patch and endpoint management, however the support portal is a little out of reach for much smaller orgs.

Atera Feature Ratings

Comments

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Atera RMM Support and Endpoint Management