Item: Atera
Rating: 8
Author: Verified User

Overall Satisfaction with Atera

Use Cases and Deployment Scope

I use it to monitor system performance in real-time. Atera minimizes the wait time due to human intervention. It has several features that ensure that systems are put to productive use most of the time instead of waiting for technician support when time is quickly running out.

Pros and Cons

Pros

Real-time system performance monitoring.
Patch management is good as it saves time scouting for OS compatibility.
Remote access is user friendly.

Cons

End-user service options will minimize intervention.
Pricing could be made more affordable.
More differentiated service options should be available for users.

Return on Investment

Better System Output.
Reduction on employee cost.

Usability

Atera is impactful. Employees can save time as conventional interventions for IT solutions are not required. It is quite time-saving that way. Also, the wait time is negligible compared to earlier occasions when a lot of dependency was there in the absence of software like Atera.

All in One

It is a one-stop solution for many IT issues one will likely encounter at the workplace where the workflow is system-dependent. Processes are now faster, and efficiency has improved.

Alternatives Considered

ManageEngine Endpoint Central and GoTo Resolve

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Microsoft 365, Microsoft Access, Microsoft Advanced Threat Analytics (discontinued)

Likelihood to Recommend

Overall, it is a good package and can have more pricing options with service differentials.

Atera Feature Ratings

Comments

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