Item: Atlassian Confluence
Rating: 8
Author: Tom Laughlin

Use Cases and Deployment Scope

Confluence has helped our organization more effectively communicate processes, product information, and organizational documentation. We are a global organization and having information in one spot enables us to house all information in a single spot. We can easily update and add content as needed and all our materials can be easily searched. Because our team has many smaller offices around the world, this tool allows us to keep everyone updated on changes and updates on products and processes.

Pros and Cons

Spaces allow teams to house information specific to their team.
Search option allows you to easily find relevant information.
Templates provide consistent themes.
Integration with different systems we use (i.e. JIRA).

Isn't always intuitive.
Support is all cloud based documentation.

Most Important Features

Integration with other systems we use.
Single source for housing all our documentation, processes, and related business information.
Ease of use now that it is set up for our organization.
Being able to search content easily speeds up the process of finding needed data.

Return on Investment

In the last 24 months, we have nearly tripled the size of our team. Having a single source for training documents and sharing information has significantly reduced the time it would take to train.
We have also recently implemented several new tools and we have used Confluence to monitor updates in sprints and fixes on bugs, etc.
Integrations have helped keep everything in one spot.

Alternatives Considered

I have used other tools that allow for documentation and housing of other business-related documents but none that I used had the same integration or general ability to add and edit information. I am also a general user so I don't know how easy/difficult the backend is, but for my purposes, this is a pretty easy tool to use.

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

Other Software Used

GoToMeeting, Slack, Microsoft Teams

Likelihood to Recommend

If you are looking for a single source home for documentation that integrates well with other systems that you use in the course of your business, this is an effective tool. For general users, it is easy to create different sections of documents, intuitive for users to edit and add content and then search to find relevant information. With our organization spread across the world, this allows a quick way for us to share information with all teams. Our Product teams also use it to track their roadmaps and Marketing has built out Hubs to contain all our collateral.

Our team's use of Confluence

Overall Satisfaction with Atlassian Confluence