Conflicted on Atlassian Confluence
August 17, 2023

Conflicted on Atlassian Confluence

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Atlassian Confluence is the central repository of knowledge. Everything from scripts for new employee setup, to Team organization, and even project progress are all in one place. Personal notes and tips and tricks are also common to find. Because it is the central repository it has been broken up into sections for different parts of the company. This has issues because many of the sections are difficult to figure out what they were called, but beneficial because it is easy to link across departments.
  • Maintain historical links even if pages move
  • Responsive
  • Good Plugin infrastructure
  • In my opinion, permissions model is unpleasant
  • In my opinion, automation with anything that isn't an Atlassian product extraordinarily difficult
  • In my experience, it doesn't support current standards very well (Markdown, importing HTML)
  • In my opinion, search is almost useless
  • Scalability
  • Integration with JIRA
  • Permissions
  • The ability to cross link information in the company is priceless, but in my experience the complicated permission structure means that a lot of that information is put where the user has permissions instead of the location. In my opinion, the search is awful so a lot of that information will never be found again. It is a real mixed bag.

Do you think Atlassian Confluence delivers good value for the price?

No

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

No

In my opinion, Atlassian Confluence is a decent Wiki, but there are a lot of good wikis in the world and for the cost Atlassian Confluence doesn't really have a compelling features other than their tight integration with the other Atlassian tools. Both in my work life and my open source endeavors I have significantly diverse tools, therefore the tight integration is a negative for my interactions. If you have bought into the Atlassian ecosystem Atlassian Confluence is a great choice, otherwise I really don't recommend it.

Confluence Feature Ratings

Task Management
3
Workflow Automation
3
Mobile Access
Not Rated
Search
1
Visual planning tools
6
Notifications
7
Discussions
6
Internal knowledgebase
7
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
7
Access control
6
Advanced security features
7
Device sync
Not Rated