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Automox

Automox

Overview

What is Automox?

Automox is an endpoint management solution from the company of the same name in Boulder. Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single console.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Andrew Parker | TrustRadius Reviewer
Andrew Parker
Cybersecurity Analyst
Orion Federal Credit Union (Banking, 201-500 employees)
Verified User
Engineer in Information Technology
Legal Services Company, 5001-10,000 employees
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://atmx.io/TRpricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2 per month per endpoint
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Product Details

What is Automox?

Automox is an IT automation platform for organizations used to keep Windows, macOS, and Linux endpoints patched, configured, controlled, and secured without servers or VPNs. It helps IT professionals to fix critical vulnerabilities faster, reduce complexity, and win back hours in their days.

Automox Features

  • Supported: OS Patching
  • Supported: Third Party Patching
  • Supported: Software Deployment
  • Supported: Vulnerability Remediation
  • Supported: BASH and PowerShell Scripting
  • Supported: Remote Control
  • Supported: Hardware and Software Inventory
  • Supported: Device Configuration
  • Supported: Reporting

Automox Integrations

Automox Competitors

Automox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Automox is an endpoint management solution from the company of the same name in Boulder. Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single console. With it, IT and SecOps can gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure. Automox aims to reduce corporate risk while raising operational efficiency to deliver security outcomes faster, and with fewer resources.

Automox starts at $2.

Ivanti Endpoint Manager, Microsoft Intune, and ManageEngine Patch Manager Plus are common alternatives for Automox.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of Automox are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
January 16, 2023

Automox has helped our IT team keep their sanity

Verified User
Manager in Information Technology
Logistics & Supply Chain Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We purchased Automox to replace a finicky multi WSUS server setup when I first joined my company. We deployed it using our Endpoint Protection. It took less than two weeks for myself and one of my Systems engineers to have it fully deployed across two domains and begin the securing process. We found that our WSUS servers had about a 60% deployment rate. Some servers hadn't been successfully patched in a year or more, along with 30+ linux servers that hadn't been patched ever. It took a month of maintenance windows to get all our servers up to date. Workstations we rolled out automated patching right out of the gate. We've been able to lock down use of USBs, eliminate use of weak ciphers, roll out use of community strings to secure SNMP, limit Windows build versions until we've had time to test, setup automated cleanup on a handful of servers, and deploy out Chrome enterprise. It allows a team of 3 to manage security of over 1000 servers. It's been easier to manage and was far easier to deploy than other solutions. Support has been great as well. They respond to tickets often within an hour.
Pros and Cons
  • Patching
  • Compliance Policies
  • Script automation
  • Nested Groups for Policies
  • Add a software store
Likelihood to Recommend
Automox is well suited to small-medium businesses that do not have a need for a large platform that takes months to setup but can do everything you can imagine under the sun. Automox is designed to be easy to setup, easy to deploy, and easy to maintain your fleet of devices with limited admins needed. In order to gain the full benefits of the platform it does require that at least someone on your team has at least a basic functional knowledge of scripting. That's what is used for compliance settings, software deployments, and automated scripts. Patching polices can be made as all-encompassing or as granular as you need. Automox may not work as well in an environment that has more requirements that they don't want to find additional tools for such as user self service for software installations, staggered patching for limited bandwidth sites, endpoint monitoring built in, or need a platform that integrates with an MDM such as Intune.
Most Important Features
  • Serverless patch management
  • Script deployment
  • Vulnerability information
  • 3rd party patching
Return on Investment
  • Was $40k per year less than SCCM
  • Saved 720 hours per year in maintenance windows
  • Reduced deployment time for software upgrades
Alternatives Considered
I've used a number of other patching products at previous employers. Automox, while it does not have all the bells and whistles of SCCM, Tanium, or BigFix such as software self service or automated deployment through network scanning, software catalogs, or warranty check integrations; it is far easier to get running and keep running. It requires no servers to store the management, patches, or software catalogs. While SCCM and Tanium take weeks to months to get fully configured its takes hours or days to have Automox running. The big 3 often have month long crash courses after onboarding. Automox takes a matter of an hour or two to become accustomed to all its menus and how to handle policies. Automox and Action1 are probably a bit closer in their out of the box capabilities and ease to deploy. Automox offers more granular control over patches, supports much more complex scripting and automation via scheduling. Automox also supports Windows, Mac, and Linux vs Action1s Windows only approach. When it came down to time to configure, money, device support, and ease of use Automox came out on top.
Other Software Used
Products Replaced
Yes
WSUS, it was unreliable, kept breaking, and would randomly remove devices. It could not span across multiple domains requiring us to manage multiple WSUS servers separately. Remote users often would not get any patches if they were not connected to the VPN regularly. Patching was questionable at best and there was no accurate reporting.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product usability was the largest factor. We needed something that could easily be learned and we could be up and running in no time. Automox was capable of that and made creation of polices easy and self-explanatory.
Evaluation Lessons Learned
Would have run testing of Automox and BigFix side by side to show how much easier Automox was to configure and actually patch with. It took 2 months of fighting with the BigFix server to finally convince upper management it was more work than it was worth. We had tested BigFix first as it came in about $5k a year under Automox. This meant that we had to wait to get to test Automox.
Usability
9
Its super easy to learn. It has a few key menus to list Devices, Software, Manage, and Reports. Once you learn how to use their filters its easy to find what you need. Most of their functionality runs on scripting. Namely PowerShell, Bash, Shell and Python.
Easy Tasks
  • Patching
  • Policy Scheduling
Difficult Tasks
  • Setting Policies across nested groups
  • Setting groups by OU
Mobile Interface Availability and Impressions
No
September 16, 2022

Automax Review

Robert Manno | TrustRadius Reviewer
Robert Manno
System Administrator
Miller-Keystone Blood Center (HCSC) (Hospital & Health Care, 501-1000 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Automox was implemented to replace WSUS for Windows and Office Product Patching. And as a tool to provide patching for 3 party applications.
Pros and Cons
  • Windows Patching
  • 3rd party application patching
  • Office patching
  • Application deployment
  • Support is almost non existent I've found.
  • We had an onboarding process that was never finished in my opinion
  • Resolving issues in a timely matter
Likelihood to Recommend
We went live in May, and we encountered issues where the agents randomly just stop working and show as disconnected in the console. Automox support has largely consisted of gathering log files and updating the agent over and over and the problem persists. As such we are still not 100% according to their own console and we are 5 months since we went live. We are now in a cycle of every few weeks we get an email from support saying they are working on it. We also have an issue where devices were randomly rebooting without warning even though the agent was instructed to notify and give the user deferment options. We turned off the auto reboot and the problem has gone away. If an enduser reboots a device the Automox agent does not recognize a system restart has taken place and leaves it flagged as such. The only way to clear the flag is to have Automox initiate another reboot of the agent. The dashboard shows misleading numbers for pending updates that their support does not know where it's coming from. The ticket placed with support has been dead since going live.
Most Important Features
  • Windows Patching
  • 3rd Part Patching
  • Server Patching
Return on Investment
  • Reduced time working with WSUS
  • Spent more time getting agents to report
  • Reduced time with 3rd Party application patches when working properly.
Alternatives Considered
There was a lack of response from Ninja support during the IT trial and a higher overall price point. When we tested Automox the interface was pretty streamlined and deployment was simplified.
Support Rating
1
Two open tickets since going live. Neither has been resolved. 0% on support completion rate.
Premium Support
I was not involved in licensing.
Bug Resolution
Yes
Our tickets are still open. 1.) Agents which reside locally on the machines shut down, and never reconnect. 2.) Numbers displayed in Automox Console have no value. It may show a number, but when accessing that function there are no actions or anything reporting.
Exceptional Examples of Automox Support
no
Usability
7
I think this application has promise if they can get back on track. Its interface is less clunky than some of its competitors, but the lack of resolution on issues since the implementation is troubling.
Easy Tasks
  • Overall system status at a glance, if the console is working.
  • Ability to manually review and approve updates.
  • Searching for applied updates and drilling down to specific devices.
Difficult Tasks
  • Rollbacks
  • Getting any form of resolution from support
  • Auto Rebooting
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