Automox

We used it as a mean of patch management for Mircosoft and 3rd party patching for our environment. In my opinion, it is rather clunky focues more on pretty graphs and pages than on funtionality or simplicity.

In my opinion, it was not intuitive to ensure all computers were being patched on time or properly with both OS and 3rd party patches. Tech Support was responsive but, in my experience, the amount of time taken to remediate the issues we had were one of the key factors for us deciding canceling our licenses.

Thoroughly evaluate the PS scripting aspect along with its ability to patch PC consistently.

In my experience, no, it was not easy to learn without training. The one who did get the training for our company left before it was fully implemented into our system.

When I used a script generated by the Otto AI bot that ended up bricking half of the Automox clients within our environment. It had to be fixed within Automox and not on our side.

We purchased Automox to replace a finicky multi WSUS server setup when I first joined my company. We deployed it using our Endpoint Protection. It took less than two weeks for myself and one of my Systems engineers to have it fully deployed across two domains and begin the securing process. We found that our WSUS servers had about a 60% deployment rate. Some servers hadn't been successfully patched in a year or more, along with 30+ linux servers that hadn't been patched ever. It took a month of maintenance windows to get all our servers up to date. Workstations we rolled out automated patching right out of the gate. We've been able to lock down use of USBs, eliminate use of weak ciphers, roll out use of community strings to secure SNMP, limit Windows build versions until we've had time to test, setup automated cleanup on a handful of servers, and deploy out Chrome enterprise. It allows a team of 3 to manage security of over 1000 servers. It's been easier to manage and was far easier to deploy than other solutions. Support has been great as well. They respond to tickets often within an hour.

Would have run testing of Automox and BigFix side by side to show how much easier Automox was to configure and actually patch with. It took 2 months of fighting with the BigFix server to finally convince upper management it was more work than it was worth. We had tested BigFix first as it came in about $5k a year under Automox. This meant that we had to wait to get to test Automox.

Lights out patching of our entire enterprise environment with minimal interaction. Before Automox, we were several months at best, and over a year at worst behind in patching our user and server environments. We simply did not have the staff to police Microsoft WSUS, and keep track of what was and was not getting done. Now we have policies in place to keep up and patch the environment within a week of the patch availability. If there is something urgent that needs to be distributed, we can do that too, and have it all complete within minutes. Automox has been a joy to use, and support is top notch!

I wouldn't change anything. The sales team made sure it was a fit with a free evaluation.