AvaTax is a simple solution for complicated sales tax rules
December 07, 2018

AvaTax is a simple solution for complicated sales tax rules

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

We use Avalara's AvaTax to calculate tax for eCommerce and in-store retail sales. We are a franchise organization and have almost 300 unique legal entities in our organization.
  • Ease of use for setup
  • Incredible account model for franchisor
  • Really great resources for questions and investigation
  • Level 1 support
  • Website navigation
  • There's a steep learning curve from far less sophisticated systems
The documentation for developers on the API calls was very helpful.
  • In house POS.
  • In house EC.
We are using AvaTax API calls to calculate tax and to commit sales transactions.
There's a learning curve from far less sophisticated systems.
We are very interested in Cert Capture and all that it offers. We are also very interested in returns filing. I know that we would benefit greatly from both. I believe that both would save time in returns and audits as well as help us be more compliant. We will be researching these more in depth.
We believe that Avalara better supports franchise model.
The fact that AvaTax can support an unlimited number of companies underneath our account makes it very easy for the franchise model. It would be nice if owners with multiple corporations would be able to access each with a single email. I like how Avalara takes feedback from its customers seriously and is looking to improve the product to better service us.