Solid Choice of Program
August 05, 2021

Solid Choice of Program

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Communications

Overall Satisfaction with Avalara

We use Avalara to look up sales tax rates for our sales orders. Our main usage is connected to our e-commerce websites to ensure our customers are getting the correct sales tax rates. We also use salestax.avalara to look up rates for our internal orders. Everybody at my company uses Avalara to look up rates.
  • Lots of information
  • Great reports on Avatax
  • Up to date information
  • Updated rates
  • Easier to trace correct product code
  • More information about freight codes

Do you think Avalara delivers good value for the price?


Are you happy with Avalara's feature set?


Did Avalara live up to sales and marketing promises?


Did implementation of Avalara go as expected?


Would you buy Avalara again?


  • Time spent calculating rates
  • Time spent ensuring accuracy of rates
  • Time spent updating rates
  • Woo Commerce
The integration was fairly easy. The hardest part was the tax map of items and ensuring we got the correct code for everything.
I find it fairly easy to navigate the website, however I know some people that struggle with it. There are times where it is not super intuitive and trying to figure out exactly what to click to make it do what you want is not obvious. Overall it is fairly user friendly though.
  • Avalara Returns
  • CertCapture
We do not use the additional capabilities (yet) however we have considered it. We do not integrate everything with Avalara, so trying to have them do the returns for us would be very cumbersome. Maybe someday we will get there.
Avalara is a lot easier and more accurate compared to our previous sales tax plugins. The reporting and everything are much easier access and understand. Our website moves much more efficiently with Avalara than it ever did with TaxJar or TaxCloud. And we are able to use it on both of our websites.
Avalara is an awesome tool for integrating with your website to get accurate tax rates on orders. It has typically up to date information to make it quick and easy to keep things moving.
Oddball items are a little difficult to map correctly in the tax table, so if you have really weird items for sale it may not be the best and/or easiest to get rolling.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated