Fast and easy to configure
January 11, 2019

Fast and easy to configure

Manish Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya OneCloud UCaaS

Avaya ACE was used in the call center department of my organization. The business problem we were addressing by using Avaya ACE is to arrive at a unified communication solution for Avaya and Cisco platforms. This also helped to save cost by not changing the network communications layer and we were looking for a seamless middleware solution.
  • It makes building communication enabled application development very easy and provides a lot of out of the box feature for rapid development and configuration
  • Real time notification to the customer service agents makes it so perfect for any CRM like Salesforce.
  • Very easy to integrate multi vendor system architecture and still keep the same communication layer and utilizing APIs.
  • Support for multiple language for business layer and communication layer integration.
  • We had increased ROI as the problem were solved faster with a thin customer support staff.
We have used Adobe connect but Avaya ACE provides more out of box features and easier to configure.
It is well suited for a Salesforce hosted CRM solution and real time and fast customer support is a must have requirement. It is not very appropriate for a simple case management where communication channels are passive.