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AvayaLive Connect Review: "A unified communication solutions which provides seamless connectivity for small bussinesses"
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January 10, 2019

AvayaLive Connect Review: "A unified communication solutions which provides seamless connectivity for small bussinesses"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AvayaLive Connect

Our organization uses AvayaLive extensively throughout the whole organization. We use AvayaLive Connect as a main communication and collaboration tool. The product helps connect employees from various office locations that are spread across the country. The main benefit of using the product is cutting travel cost. It also helps us save time for collaboration which increases overall efficiency and productivity for the organization.
  • The product is quite intuitive and easy to use.
  • Cross-platform compatibility is a must-have feature.
  • Unified communication solution.
  • The price is within the high-end spectrum.
  • GUI could use a bit of a 'cosmetic' touch-up.
  • Would be nice to have options for desktop phones.
  • Safe cost
  • High flexibility
  • One stop solution
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
As an over-the-top service, AvayaLive Connect would seamlessly integrate employees from multiple offices which already connected with intranet connection (preferably using dedicated leased-line connection). However, migrating from an extensive dedicated legacy PABX system to the product proven to be quite a challenge. Hence, it is more suitable for start-ups companies with few employees working remotely from home.

AvayaLive Connect Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
7
Directory of employee names
7
Answering rules
7
Call recording
7
Call park
Not Rated
Call screening
Not Rated
Message alerts
7
Video conferencing
7
Audio conferencing
7
Mobile app for iOS
Not Rated
Mobile app for Android
7