A unified communication solutions which provides seamless connectivity for small bussinesses
January 10, 2019

A unified communication solutions which provides seamless connectivity for small bussinesses

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya OneCloud UCaaS

Our organization uses AvayaLive extensively throughout the whole organization. We use AvayaLive Connect as a main communication and collaboration tool. The product helps connect employees from various office locations that are spread across the country. The main benefit of using the product is cutting travel cost. It also helps us save time for collaboration which increases overall efficiency and productivity for the organization.
  • The product is quite intuitive and easy to use.
  • Cross-platform compatibility is a must-have feature.
  • Unified communication solution.
  • The price is within the high-end spectrum.
  • GUI could use a bit of a 'cosmetic' touch-up.
  • Would be nice to have options for desktop phones.
  • Safe cost
  • High flexibility
  • One stop solution
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
As an over-the-top service, AvayaLive Connect would seamlessly integrate employees from multiple offices which already connected with intranet connection (preferably using dedicated leased-line connection). However, migrating from an extensive dedicated legacy PABX system to the product proven to be quite a challenge. Hence, it is more suitable for start-ups companies with few employees working remotely from home.

Avaya UCaaS Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Not Rated
Message alerts
Mobile app for iOS
Not Rated
Mobile app for Android