Basecamp is excellent!
January 19, 2018

Basecamp is excellent!

Barbara Carneiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Basecamp

Basecamp was a great tool for us and one we were sad to outgrow. It is intuitive, easy to use and overall simple. At the same time it is a platform that offers many functionalities that are particularly interesting for us agency owners.

We used Basecamp to do our project management and overall we are very happy with it. Our decision to move to another tool had simply to do with the fact we needed a couple of specific features (dependable tasks) and Gantt charts. If it wasn't for that we probably would continue to use Basecamp to this day.

I have nothing but good things to say about it. It is a platform that took us no time as a team to understand and use. The learning curve is extremely short, therefore allowing for quick on boarding. Clients also used it and that saved us an incredible amount of unnecessary emails. I personally still use it for a specific project I'm a part of for another agency. For small agencies, this is an excellent option that can help you get started with project management and depending on the types of projects you manage it can be just as effective for larger companies.
  • Easy to use interface and simplicity of use. Quick on boarding for team members and clients.
  • Connection with email so alerts are sent via email and can be responded via email (adding the responses to the task)
  • Easy way to organize and move tasks around.
  • Project templates.
  • Gantt charts would have been extremely useful but I understand it would add complexity to the simplicity that I love about Basecamp like start and end dates for each task.
  • Dependable tasks. Have one start once the one it depends on ends.
  • The interface, although I personally like it, I believe it could use facelift. I believe Asana has a more professional look for example where Basecamp is a bit more "juvenile".
  • We went from managing crazy amounts of emails to having it all in one spot.
  • Clients interacting and seeing progress reduced the amount of meetings significantly.
  • Clients seeing our whole process, even before they signed allowed us to position for conversion and close more details because they could see we had our process fully documented in Basecamp through templates.
I'd say Teamwork is a very robust platform, more than Basecamp but that was actually what threw me off. Basecamp wins in its simplicity and interface. Trello is easy to use but limited and in some ways hard to follow. Basecamp wins in its features. Asana however presents the simplicity we like from Basecamp with a more "mature" design and more functionalities we need without overdoing it. For us, Asana wins. But Basecamp is a very very close 2nd.
For smaller agencies or companies with simpler projects. I have to say that we had our whole 250 step web design process there and Basecamp handled it very well. But my team is very segmented so we have many people for one project and they interact often, so if having dependable tasks is crucial for you Basecamp may not be the best fit.

Agencies with smaller teams or smaller processes can really excel with this tool and successful manage all of their projects directly from Basecamp, reducing the crazy amount of emails that can result from not having a project management system in place.

Basecamp Feature Ratings

Task Management
10
Resource Management
9
Scheduling
10
Team Collaboration
9
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
10
Mobile Access
8