BigCommerce - Growing my Business One Day at a Time
Updated March 02, 2017

BigCommerce - Growing my Business One Day at a Time

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

BigCommerce is the sole source of retail sales for our business. BigCommerce is being used to allow us to sell products all across Canada and on occasions, in a few other countries. It addresses the problem of getting our products before customers without the expense of a storefront, and without the need for us to be physically located all across Canada.

Pros

  • BigCommerce excels at making customer service available around the clock. Very few places offer 24/7 customer support and it is always FREE.
  • BigCommerce support staff is friendly, helpful and knowledgeable.
  • There is ongoing effort to enhance the platform and to introduce new features.
  • BigCommerce townhall meetings are helpful and are a great opportunity to learn more and get ideas about running your store.

Cons

  • Previously BigCommerce had a feature when an order was being marked shipped, there was the ability to add a shipping note that could be read by the customer. This feature no longer exists. It was a handy feature to be able to make a note to the customer re: some pertinent information regarding the order.
  • Online Store
  • Social Media (e.g. Facebook, Pinterest)
  • MailChimp is used to capture email addresses for marketing and for customers to subscribe to.
  • Yotpo - Used to get reviews to boost ratings, increase marketing and get more traffic.
  • Olark - Easy way for the customer to contact us.
  • BigCommerce has allowed my business to steadily grow year after year.
  • Has definitely allowed me to attract more customers.
  • Prior to getting a BigCommerce website, we relied solely on doing craft and trade shows, at times traveling long distances and incurring hotel and meal costs. Now with BigCommerce, our products are shown to the whole world via our website.
BigCommerce excels above this competitor in terms of the whole structure. BigCommerce offers a more user-friendly platform to work with and has superior customer service.
BigCommerce is well suited for the person who is just launching an online store and needs something straightforward to get started. Additionally if they run into difficulty, BigCommerce tech support is very helpful.

There are some areas in BigCommerce such as the order status that I wished there was flexibility to add a custom status that is unique to my operations. At present, the order statuses are defined by BigCommerce and no customize status can be added.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
9
Product variations
9
Website integration
9
Visual customization
Not Rated
CMS
Not Rated
Abandoned cart recovery
10
Checkout user experience
6
eCommerce security
9
Promotions & discounts
8
Personalized recommendations
8
Order processing
Not Rated
Inventory management
10
Shipping
Not Rated
Custom functionality
8

Using BigCommerce

2 - 1. - Performs overall operations - purchasing, marketing, accounting, forecasting, website maintenance, press release

2. Performs day to day manufacturing of goods, shipping and receiving, managing inventory
1 - Some basic knowledge of HTML. Some knowledge of the benefit of various website features and how to implement them in your website.
Ability to make updates to the website on an ongoing basis. Also be able to work with a website developer when it comes time for major updates to the BigCommerce website.
  • My BigCommerce website is used to retail my products online
  • Promoting products - getting publicity
  • The website is the mainstay of my business - it allows me to keep operating costs low by not having to have a physical brick and mortar building.
  • We have used BigCommerce to

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