Item: BigCommerce
Rating: 9
Author: Verified User

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

Bigcommerce is used as our ecommerce platform to sell consumer electronics on the internet. It's mostly used by our marketing team, our IT department has had some involvement with development and maintenance. I chose Bigcommerce because of the hosted platform options I believed it to be the best and still feel that way after a year of using it.

Pros and Cons

Pros

Customer support is great.
Up-time is very good.
It's very user-friendly.

Cons

Better plugins.
More robust discounting/coupons set up.
Dropshipping inventory options.

Return on Investment

Solved a hosting issue.
Development is easier.
Streamlined operations.

Approximate Annual eCommerce Revenue

Not available

Scalability

As far as I can tell there is no limit to scalability provided by Bigcommerce.

BigCommerce Customization

We did not use these features.

Alternatives Considered

Shopify, Shopify Plus, Magento Open Source, PrestaShop and Big Cartel

I've also used Ultracart, Wix, and Square for shopping sites. Amoung the hosted platforms it's hands down my favorite. It's most similar to Shopify except that Bigcommerce has more native features, which is a good thing. With more native features there is less dependence from app/plugin developers to keep their products up to date with the platform.

Likelihood to Recommend

It's a good e-commerce platform for anyone looking to sell items on the internet. It's not great for dropship only stores, the details of setting that up and handled with multiple plugins and none of the supplier/inventory trackings are native to the platform. It has worked well for us with our mix of dropship, self-shipped and digital products.

BigCommerce Feature Ratings

Comments

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I love Bigcommerce!

Software Version