Your Business Will Grow - Start with BigCommerce and let it Grow With You!
August 09, 2019

Your Business Will Grow - Start with BigCommerce and let it Grow With You!

Nickolas Vannello | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

When we outgrew our last eCommerce product, we hesitated about implementing BigCommerce. Did we really want to learn a new product? Did we want the extra expense? After the two week trial period, we can' believe that we didn't start with BigCommerce out of the gate.

With only two of us who really create and manage products within BigCommerce, it allows our little company to appear as big and as professional as any of my competitors. Honestly? I think our site looks and operates easier because of BigCommerce. We use BC in every aspect: site development, SEO, customer orders, and fulfillment.

While I started using BigCommerce for my own company, I quickly chose BC as my choice when clients asked me to build eCommerce sites for them. The ability to include video and customer reviews made "selling" the product to clients incredibly easy.
  • The new version of BigCommerce presents a single page product solution - from naming the product to photos to the description: the workflow is easy enough where most employees should be able to understand how to use the product with little training.
  • Following customer's orders is a breeze. We used to use a Kanban-style system to keep track of the customer's orders as we custom-built each product. Big Commerce allows us to communicate not only within our team but also with the customer, to keep everyone in the loop about the status of the order.
  • The websites generated by the templates are bright and clean and keep wannabe designers from oversaturating a page with too much clutter.
  • The new version makes adding variations (color, sizes) very simple. It is a chore in the early system. I can't wait for the old sites to be able to port over.
  • The templates offered are limited. I understand the need to keep sites simple, but each site seems like a clone of the previous. Contract out a few designers to shake things up a bit.
  • I wish I could generate purchase orders from BC. I would love to review the items I'm low on based on the vendor and then select which items I wish to reorder.
  • By integrating with Square, BigCommerce has finally given us the opportunity to know what products are truly in stock. It's a miracle.
  • Thanks to the Abandoned Cart feature, we've noticed nearly 17% of the carts being converted into orders!
  • We were finally able to offer international orders on our site which resulted in a huge uptick in orders.
We have been using BC for 4 years and we still haven't grown into all of its functionality. We have only recently started delving into the analytics! I know there are reports available that we haven't attempted to learn, and we are only scratching the surface with what we can do for SEO.
We don't use the open API.
BigCommerce beat every one of the products that we tested in functionality, ease of use, and cost for value received. What really impressed us what how willing the customer service team at Big Commerce was willing to help us during the set up/trial period. Despite us not having paid for anything at that point, the customer service team treated us like we were platinum-level customers. To this day, whenever I have a question, the help team is top-notch and always friendly.
BigCommerce is terrific for nearly all retail eCommerce solutions. I maintain five eCommerce sites for myself and clients. The represent a kilt shop, a high-end jewelry shop, a women's boutique, a cross-stitch shop, and an online magas.

My only gripe is the templates. If you're selling car parts or tools or motorcycle gear, none of the templates don't have a strong, masculine vibe. If you sell African Kente cloth, your vibe gets whitewashed with the generic templates. Yes, I know you can tweak each template, but there should be a simpler solution.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
6
Branding
9
Mobile storefront
10
Product variations
10
Website integration
8
Visual customization
8
CMS
Not Rated
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
10
Order processing
10
Inventory management
6
Shipping
10
Custom functionality
7