Happy Customer!
September 20, 2019

Happy Customer!

GARY SECUNDA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

BigCommerce is our primary web site platform. It allows potential customers to find us on the web, place orders and obtain status.

Pros

  • The up time is great. Very seldom is the site "down".
  • The interface with payment platforms such as Amazon Pay, PayPal and Credit Card processing is reliable.
  • The customer experience and order flow is good. Simple check-out reduces abandoned carts.

Cons

  • The tracking emails just don't seem to work correctly for us. We have attempted several times to improve this with no luck. Probably something we are doing wrong or don't have set up properly.
  • The ability to block customer IP addresses (or ranges) would help reduce attempted fraud
  • BigCommerce has been a great business partner allowing us to focus on sales vs technical management of a site.
  • Using BigCommerce has allowed us to streamline our work flow with the use of integrated apps.
  • The return on investment with BigCommerce is definitely positive.
$500,000 to $1 million
The robust features and system reliability enables significant scalability.
The open APIs allow us to share BigCommerce data between different software. For example it is the single point of product entry that is used by SellerActive and TreeFrog to post listings on Walmart, eBay and Amazon. SellerActive also controls the BigCommerce inventory quantity to avoid overselling between markets.
We dropped Volusion and moved to BigCommerce due to technical issues that Volusion would not fix involving variations and images. We are happy with the move to BigCommerce and have no plans on changing.
BigCommerce is a solid website hosting platform. The functionality is reliable, relatively low cost for the features it provides, and support has always been excellent. Third party software apps extend the functionality and allow us to use BigCommerce as the point of product entry that is shared via software with other markets such as Amazon, eBay etc. via SellerActive software.

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
Not Rated
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
9.5
Promotions & discounts
10
SEO
9
10.0
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
Not Rated
Custom functionality
Not Rated

Using BigCommerce

1 - Product Management, Customer Service
1 - General Management

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