Wholesale business that uses BigCommerce for ease of use, frequent updated features and fair pricing
September 19, 2019
Wholesale business that uses BigCommerce for ease of use, frequent updated features and fair pricing

Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
BigCommerce is our platform for e-commerce across the whole organization. It allows us to create an online presence to target retail customers as well as reach interested wholesale buyers and resellers. BigCommerce allows us to sell directly to consumers as well as build a strong brand online without needing in house programmers.
- BigCommerce provides constant updates on existing features to stay up to date with current technology. Changes are well thought out and executed without interruption to our business.
- Setting up a new store is easy. Walkthroughs are provided in an online guide. An individual without a programming background was able to set up the store. Additionally, migration assistance from another platform was provided.
- The customer service team has provided outstanding service. Our questions have been answered within 1 day and solved satisfactorily.
- Ability for wholesale B2B could be improved, for example displaying case quantity and case pricing.
- Wish we could create a separate website for wholesale customers to log in and place wholesale orders.
- We have been able to increase foot traffic to our physical stores
- We have seen an increase in wholesale orders by creating a brand presence on BigCommerce
- Overall share of our business online has increased over time
Not available
We appreciate that BigCommerce has useful tools and integrations. A valuable tool for us is the ability to recover abandoned carts and retain interested customers. Additionally, because we have a presence in many platforms, we are able to use a shipping solution that streamlines our operations and processes.
Shopfiy did not provide migration services from our previous platform. The help we received with migration saved our team hours of work and allowed us to be productive with other important parts of the business. Additionally, BigCommerce offered advanced features suitable for a wholesale business. Volusion required more time to maintain the store and a dedicated team member with a technology understanding. BigCommerce creates a system that is easy to understand for all team members. Not much needs to be said why we stopped working with Yahoo. Yahoo was out of date and we could not create a professional, modern storefront.