Perfect CMS for large inventory e-commerce sites
February 01, 2020

Perfect CMS for large inventory e-commerce sites

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We use BigCommerce to run our e-commerce department. It helps streamline communication across all of our product departments as well as keep us organized between our brick and mortar and online sales. BigCommerce's customizable templates have also helped give our website a newer, refreshed look. Our e-commerce is running at a much higher capacity thanks to BigCommerce.
  • Modern, customizable templates.
  • Amazing inventory software. The best in the business.
  • Customer service tends to have terrible communication. When problems arise, they try to put the blame on the customer instead of solving the problem.
  • Reduced total cost of ownership.
  • Attracted more visitors.
BigCommerce brought our old website, where we were extremely limited on what we could do and brought it to where it is now, a fully customized e-commerce site with more products than we were ever able to feature before. Our inventory has already double what it was before just because of the streamlined inventory system. Bulk editing has also helped us make price changes much quicker.
We are currently not using any of the open API's like the one we need open is currently still closed to users. We have a unique gift certificate system that BigCommerce's current checkout cannot accommodate. An open checkout API would definitely help, but I understand why it is closed to users.
We chose BigCommerce based on their inventory software, and we continue to stand by that decision. Squarespace and Wix simply cannot handle the amount of inventory we carry, and Shopify (at the time) did not seem suitable for us. We appreciate the flow and layout of BigCommerce's frontend. Everything is very well organized and easy to learn.
BigCommerce works for businesses with a massive inventory like ours. We have thousands of products available for purchase at any given time and BigCommerce supplies us with the tools to keep it all organized. We can build each product page with the exact specs of each individual product, and track the inventory down to a single-digit without one instance of an error. Customer service leaves a lot to be desired. We have dealt with them for the better of three years and we rarely get our problem solved. We get passed from developer to developer, always trying to shift blame to us, instead of helping us solve our problem. We typically find a workaround on our own.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
9
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
Abandoned cart recovery
10
Checkout user experience
7
eCommerce security
9
Promotions & discounts
7
Personalized recommendations
7
SEO
8
Multi-site management
8
Order processing
7
Inventory management
10
Shipping
10
Custom functionality
8