BigCommerce BigResults
July 11, 2025

BigCommerce BigResults

Kevin Scott | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

We were using a small company for our web platform. BigCommerce brought our website into current times. The checkout process is a night and day experience for our customers. Common issues we experienced before are non-existent with BigCommerce. Any time we have needed assistance, we've been able to get a BigCommerce representative quickly to offer support.

Pros

  • Checkout Experience
  • Smooth User Experience
  • Ease of Order Portal

Cons

  • Inability to easily build kit SKUs
  • Tracking number export limit. Only 50 characters can be exported to BC.
  • Required use of apps for some actions.
  • BC allowed us to provide a better user experience.
  • The order portal for order management is great.
  • The ability to work with customers while online is nice.
$10 to $50 million
We have had a positive experience with both of our websites. While many features are the same, we are able to easily make changes when needed to provide a different experience between sites.
BigCommerce worked with our ERP to integrate. There are countless existing integrations that present a ton of opportunity for site to expand and create a more seamless experience for the customer.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

BigCommerce is a great platform for a small to mid-size business to use. It gives small businesses a chance to use a big-time platform. There are times when it feels like we need one dedicated person to the platform. As a small business, we do not have one specific person to focus solely on the site.

BigCommerce Feature Ratings

8.0
Product catalog & listings
8
Product management
8
Bulk product upload
9
Branding
8
Mobile storefront
9
Product variations
6
Website integration
8
Visual customization
7
CMS
9
8.0
Abandoned cart recovery
6
Checkout user experience
10
7.0
eCommerce security
7
7.3
Promotions & discounts
6
Personalized recommendations
8
SEO
8
8.0
Multi-site management
9
Order processing
9
Inventory management
8
Shipping
6
Custom functionality
8

Comments

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