Great but room to grow.
October 14, 2025

Great but room to grow.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

BigCommerce is our hosting site for one of our e-commerce sites and we are currently in the process of migrating our second bigger store as well. BigCommerce has simplified many business problems for us. The hosting has made our systems more streamlined by allowing extreme customization, integration, and more. This has improved our efficiency, site speed, and sales.

Pros

  • Site Speed
  • Customization
  • Store management

Cons

  • Focusing on customer requests for improvement rather than "cool features"
  • Allowing further customization of products via export/import (Customizations, product templates, etc.)
  • Updating database resources to reflect recent updates. Much of the information is outdated.
  • Ability to use WebP or AVIF images.
  • Streamline operations
  • Increased Sales
  • Increased Average Order Value
  • Improved Page Speed
$1 to $10 million
Product creation and management is limited for import and export. With a very large catalogue it is very inefficient to manually update things such as product customizations, templates, etc. on each individual product.
Our organization uses APIs for many business functions including inventory management, shipping, and order management.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

No

Would you buy BigCommerce again?

Yes

BigCommerce has been great for our company. After migrating from a very outdated hosting platform, we are pleased with both the simplicity and ability to extensively customize. The site is lacking in some areas (especially for large catalogue stores) and updates seem to address new features rather than updating existing issues. Overall, we've been pleased with the performance and abilities of BigCommerce.

BigCommerce Feature Ratings

5.4
Product catalog & listings
6
Product management
4
Bulk product upload
3
Branding
8
Mobile storefront
4
Product variations
2
Website integration
8
Visual customization
9
CMS
5
7.5
Abandoned cart recovery
7
Checkout user experience
8
9.0
eCommerce security
9
8.0
Promotions & discounts
7
Personalized recommendations
Not Rated
SEO
9
8.8
Multi-site management
8
Order processing
9
Inventory management
Not Rated
Shipping
9
Custom functionality
9

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