A solid option if you’re already using RE
January 03, 2024

A solid option if you’re already using RE

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Online Express

The product is used to process online donations. It does a good job but could be made better with more user and customization options.
  • Easy to use
  • Front facing interface is simple
  • Back end changes as simple
  • Needs more options
  • Processing can be cumbersome
  • Needs to not require batches for processing one gift
  • It’s increased our online donations
  • It allows for donor choice
  • It has an easy front facing interface
We selected Online Express because it’s built in integration with Blackbaud. There are better online forms but the need to import into RE is an extra cost and hassle.

Do you think Blackbaud Online Express delivers good value for the price?

Yes

Are you happy with Blackbaud Online Express's feature set?

Yes

Did Blackbaud Online Express live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Online Express go as expected?

Yes

Would you buy Blackbaud Online Express again?

Yes

Overall, it’s a well designed and simple solutions for accepting online gifts. It has some challenges but its intergration with RE is a huge plus.