Great Internal File Storage and External File Delivery Platform
February 02, 2019

Great Internal File Storage and External File Delivery Platform

Jonah Dempcy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Box

The whole organization uses Box for centralized filesharing of everything from technical specs, customer deliveries, files provided by customers, application assets, and all the way to business development plans and internal business documents. Box helps us to have a convenient, single point of storage for anything we might need, as well as to create a simple hierarchy where we can access company assets at a glance. Its UI allows us to easily locate as well as store all the files we need.
  • The Box UI is very easy to use. I personally like to sort by Recent, where I am able to easily view the folders for currently-open projects.
  • Box makes it easy to share files with those outside of the organization, so we use it for customer deliveries.
  • The Box access-control model is quite good and makes it easy to have tiers of access control to files.
  • Box has a bubbly UI that doesn't seem as serious, sleek, or "cool" as it could be.
  • Sometimes I have to perform extra clicks when I want to just have a single button, like sharing a link to a file with someone outside the organization.
  • Box is locked into the classic file explorer method of file management. I would prefer the option of alternate views such as tag-based file management as well.
  • Box has been affordable and useful for keeping our files safe, secure, backed up in case of data loss, and well-organized. It has helped us reach business goals of retaining vital customer information as well as keeping business records and back-ups of all customer deliveries.
  • Box has allowed us to easily send files to customers, which assists our business goal of keeping a low overhead for customer interactions, so we can send even small updates without going through a laborious delivery process.
We use Dropbox and Drive as well. However, Box has become our go-to and the canonical standard that we use almost exclusively at this point. We simply use Dropbox and Drive because some customers prefer it, and we like to have the flexibility to meet client needs and use their preferred platform. We prefer Box, though, since it has historically been targeted at businesses rather than consumers. We also like the pricing model. Dropbox and Drive are both fine, but Box is our first choice for a business storage solution.
Box is great if you are looking for something that emulates a virtual hard drive. Files are stored in folders just like you would find on any file system. The experience of using Box is very similar to having a network-enabled hard drive array that all the users on your network can access. There are a few extra features that you get with Box, such as granular access control, and of course web access and web links, but overall it is a very similar experience to using a standard hard drive filesystem. Box is well-suited for document storage and retrieval, and perhaps less-suited for more complex use cases where you need to associate more metadata with files, such as for purposes of issue tracking or shared assets on multimedia projects.

Using Box

Box is dead simple to use. It's no different from a hard drive filesystem. You can easily navigate around, and the search feature works quite well also. You can access most recent files, or you can sort alphabetically, just as with a standard filesystem. The usability is about as simple as it can get, with no unnecessary features clogging up the UI.

Box Reliability

Box is fast, but it's not as fast as it could be. There are times when I wish it didn't have so many features and just let me get to the file I want quickly, and click once to generate a link to share the file and paste it to my clipboard. Instead, it takes maybe 20 or 30 seconds for something that I wish took only 5 or 10 seconds. Overall, it is a snappy interface, though, so I can't complain too much.