Braze review and why you should use Braze
August 04, 2025

Braze review and why you should use Braze

Alec Sommer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze

I've used Braze in my past and current job as a way to communicate/ resolve issues for our customers. Braze helps identify marketing tools and allows me to resolve customer issues by looking for their codes, past emails they may have missed.

Pros

  • helps me evolve and keeps me learning new tools to better help my customers
  • keeps the customer engaged with the content we provide/ marketing emails to receive birthday codes and updates

Cons

  • Braze could limit the amount of marketing emails (this is feedback from our customers)
  • as far as the level of ease it took me some time to navigate Braze's website, however, with time I've found it to be easy to learn
  • Braze helps keep customers engaged and in my opinion keeps them subscribed longer
The usability like I've mentioned is amazing. I find the platform to be user friendly and easy to follow. It didn't take me much time to master where to find all of the information I need.
AI is the future and Braze's AI based customer engagement is such a useful tool! Its educational and gets to the answer I need right away. Time saver and efficient.
I prefer Braze over MoEngage. I find Braze to be more user friendly and I have an easier time getting all of my information faster.

Do you think Braze delivers good value for the price?

Yes

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

Yes

Did implementation of Braze go as expected?

Yes

Would you buy Braze again?

Yes

I like Braze and everything it offers. I've recommend Braze to many of my co-workers and find it be to a very useful tool for me and my customers. I like how easy it is to learn and our customers can get all the information they need from it which is always amazing. Makes it stress free for both myself and the customer.

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