Excellent tool for Marketing automation
August 01, 2025

Excellent tool for Marketing automation

Farrukh Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze

We help organizations implement and adopt Braze platform.

Pros

  • Great Marketing orchestration tool if executed properly
  • Easy to use for Marketers
  • Braze SDK help create the seamless engagement with the customers

Cons

  • For more complex use cases, it becomes a bit difficult to use the tool, even though you can use Liquid. It still requires a lot of work to be able to create complex marketing programs.
  • From Marketing automation, it saves a lot of time building and creating marketing content and then automating it, so it will save a lot of resource capacity.
Its a very easy to use platform and users can be onboarded with some enablement. There are a lot of help materials available to support the ongoing knowledge gaps
Teams use Journey orchestration a lot and its extremely effective, They have started creating journey templates to work more efficiently.
Braze is an organization fit given the nature of the business, But Salesforce Marketing Cloud could also be very useful, it just require a lot more enablement.

Do you think Braze delivers good value for the price?

Not sure

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Braze go as expected?

I wasn't involved with the implementation phase

Would you buy Braze again?

Yes

In general, it is a very good and user friendly platform, which will cover most of the business's marketing requirements.

Comments

More Reviews of Braze