Excellent.. Highly recommend to all small e-commerce businesses
Updated June 19, 2017

Excellent.. Highly recommend to all small e-commerce businesses

Ranjit Longani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Our company is broadly divided into 4 departments and Brightpearl (BP) is used by all of these to perform their tasks as detailed below:

  • As a database of suppliers and products are on BP, purchase orders are prepared and emailed to suppliers by the purchasing department based in London, who also do inventory management on BP.
  • Goods are GRN'd on receipt by the warehouse team based in Norfolk. They pick and pack orders from BP once processed.
  • Customer service (CS) department is based abroad and processes orders from multiple sales channels like Ebay and Amazon (fully integrated), wholesale, web site and phone orders. CS also deals with post and pre-sales issues as BP has a full time line and customers database.
  • Accounts department reconciles payments, manages credit control, prepares accounts and VAT returns.
  • Finally the management team has access to all the above activities via various report to keep control and evaluate performances of the entire team.
  • As it has all the functionality in one software like inventory, sales, accounting etc., it saves a lot of time as compared to managing different systems for all business functions.
  • Automatic order download from all marketplaces.
  • Need more comprehensive reporting. Could add more filters, i.e. it takes time to calculate which sales channel is making more profits, which geographical area is giving more orders etc.
  • It has definitely improved ROI as we are spending less time doing manual tasks like orders download, then uploading on [our] stock management system, doing payment reconciliation on different accounting software and then spending less time finding details of customers in case there is an issue.

Brightpearl Implementation

Brightpearl Support

Brightpearl Reliability