TrustRadius
Solid Inventory Accounting Software
https://www.trustradius.com/order-managementBrightpearlUnspecified7.5281101
Tracy Cooksey profile photo
Updated April 11, 2017

Solid Inventory Accounting Software

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Brightpearl

Personal on site training would have been much better than the online sessions, and we needed more real world scenarios to practice while in training and had assistance available. The support teams being located in UK and USA makes it hard to have live assistance but when we do get time with a consultant they are very helpful.
Our implementation was some time ago and the person that managed it is no longer with Brightpearl, so it may have improved.
By using the Support Ticket function initially, you get across the issue, and where it can be hard to communicate the problem in writing, the Brightpearl consultants are happy to accommodate a phone call to discuss in person, and often send additional documentation and videos on a topic to assist further.
Brightpearl is primarily being used for its inventory capabilities. The sales invoicing and other accounting functions, along with the multiple currency facilities makes this software a comprehensive package - only limited by the lack of payroll processing.

Importing bank transactions via CSV files is very easy, making the reconciliation process relatively simple; the only issue we have experienced is that of making corrections or adjustments on sales invoices - being a double entry accounting system makes this more complicated than other accounting software that I have used.

Having said that though, Brightpearl have provided the best support service that I have experienced in a software provider, to help with any corrections.
  • Tracking Inventory, Sales Order and Invoice Creation
  • Importing bank transactions for accounting purposes is fairly easy
  • Tracking customer activity, and ability to store all communications with customers in the Time Line is very good
  • Sending monthly statements is very easy
  • The Timeline that tracks activity for the customer is a fantastic tool for allowing all users to see exactly what is happening with the Customer's account, and the notes facility with the event reminder for follow up is very useful for chasing up debtors or using as a reminder to action an outstanding issue for the customer; especially when the event list is used as your home page.
  • The double entry accounting for Sales Credits creates an entry on the Statement that Customers can find confusing.
  • Inability to order large volumes of stock on one purchase order is a big problem; the limitation on lines for an order is also very restrictive and causes the system to crash too often when close to being reached. The supplier invoice has to be split across multiple orders as a result.
  • Adjusting payment terms manually all the time is annoying, as the default is 30 days and required you to over write the full date when inputting purchases with different terms.
  • The user interface is quite simple and easily navigated.
  • The cost of the product is very competitive, especially with the inventory capabilities.
  • The ineffective initial training was a problem, causing delays in processing some work.
  • The double accounting system makes adjustments tricky; other systems automatically do both sides of a transaction and you don't necessarily see it; while this is quite evident in the Brightpearl ledger and can make it tricky for the non-accounting minded to follow.
The others don't have the inventory capabilities, but then Brightpearl lacks payroll. Otherwise it is a very easy to use product with great functionality.
Brightpearl suits businesses with an inventory system where stock is not ordered well in advance (such as from overseas), and where purchase orders are greater in volume and not large in size.
It is very well priced compared to similiar products, and the new pricing structure offering unlimited users is a huge advantage over competitors.
The support team at Brightpearl is fantastic and are so accommodating and easy to understand.

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