Brightpearl

Brightpearl

Score 3.9 out of 10
Brightpearl by Sage

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights...
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Recent Reviews

Unhappy

1 out of 10
March 29, 2017
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Bright PEARL review

1 out of 10
December 29, 2016
Used as a business wide ERP. Worst ERP I have used. It is difficult to perform stock transfers. Cost of stock not valued properly. Orders …
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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 7.9.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-5 of 5)
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Ranjit Longani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our company is broadly divided into 4 departments and Brightpearl (BP) is used by all of these to perform their tasks as detailed below:

  • As a database of suppliers and products are on BP, purchase orders are prepared and emailed to suppliers by the purchasing department based in London, who also do inventory management on BP.
  • Goods are GRN'd on receipt by the warehouse team based in Norfolk. They pick and pack orders from BP once processed.
  • Customer service (CS) department is based abroad and processes orders from multiple sales channels like Ebay and Amazon (fully integrated), wholesale, web site and phone orders. CS also deals with post and pre-sales issues as BP has a full time line and customers database.
  • Accounts department reconciles payments, manages credit control, prepares accounts and VAT returns.
  • Finally the management team has access to all the above activities via various report to keep control and evaluate performances of the entire team.
  • As it has all the functionality in one software like inventory, sales, accounting etc., it saves a lot of time as compared to managing different systems for all business functions.
  • Automatic order download from all marketplaces.
  • Need more comprehensive reporting. Could add more filters, i.e. it takes time to calculate which sales channel is making more profits, which geographical area is giving more orders etc.
  • It has definitely improved ROI as we are spending less time doing manual tasks like orders download, then uploading on [our] stock management system, doing payment reconciliation on different accounting software and then spending less time finding details of customers in case there is an issue.
Score 10 out of 10
Vetted Review
Verified User
Brightpearl has revolutionised how we generate quotes, place orders and invoice within MJ Visual. The quotation procedure is now straightforward with minimal effort. Invoicing is also very straightforward too. No guesswork is needed now as all the "special" pricing information is on the system and you don't have to rely on one experienced individual any more. You have accurate pricing, simple templates, easy to operate software, significant savings in time and customers surprised at the turnaround time of a quotation. It has had the added benefit of making our employees understand our business better and become more involved in it too.
  • Consistant look to all documentation.
  • You create your document templates to suit your business. The consistency across all documents is very much addressing the "corporate" look.
  • Ease of invoicing.
  • All staff are able to invoice directly - even on site at the completion of the job.
  • This makes your staff realise they are responsible for making the business work better together.
  • Saving time.
  • [Previously] Shouting across the office for the latest price for a widget [would] usually return 2-3 differing values. [Now] Hunting for the correct price is as simple as pressing a button.
  • The biggest issue with Brightpearl is the lack of ability to create options within a quotation.
  • Sometimes we need to quote alternative products and there is no easy way to do this and make the quotation look good.
Brightpearl is very well suited to a mobile workforce as well as a large office based one. Being cloud based it allows your direct sales guys instant access to the same information as your internal guys. Technical sales teams will benefit from instantly accessing relevant data and rapidly building quotations on site.
As with all new software, allow for a realistic initial bedding in period but then stand back and watch as once your staff get used to it. The quotation levels will rise dramatically along with more accurate and consistent pricing.
Rarely needed to but there is a time difference her if we have to call the US. Still if the Tech guys are half a planet away thats not a real problem now adays...
  • Brightpearl has increased our abilities to accurately quote existing customers in seconds and have an email delivered in minutes.
  • Brightpearl has meant hidden pricing information is available to all. No one keeps special pricing to themselves anymore.
  • We use much less paper now than we ever have.
  • Options within quotations are harder to create usually with a lot of text needed in the customer letter
Score 8 out of 10
Vetted Review
Verified User
At CGPhones there are at least 15 employees who use Brightpearl. I personally use Brightpearl to process returns. I search the name of the customer in sales, then I find their order number and open the order. I then check off the purchases that the customer is returning and clone them to sales credits. Then I check the cost to make sure it's correct, save it, credit the customer and accept the product back into inventory. Sometimes I may start a new line and accept the product back into PTG so that it can be checked and repaired before being placed back into active inventory. I also use it to look up contact information for customers; either addresses if I need to request a prepaid shipping label from the shipping department or the phone number and email if I need to send contact info to one of our wholesale representatives or email a customer myself. I also use it to allocate products for an order when someone sends back a return and wants a replacement. The sales department uses it to allocate products for large orders. The inventory department uses it to accept in the inventory. In addition, it is connected to our eBay account so that when a customer places an order, the product is automatically allocated under their name with their contact info. The issues that we have with brightpearl are that it doesn't always save the bin number or cost when we are changing the information for a product. It doesn't always allocate products which means sometimes we oversell. And if you try to search for a name and it is slightly misspelled or you need to include a middle name, you receive no results. One of the major issues we have is that we can't find a way to figure out how much credit a wholesale customer currently has in their account. Those are all of the current issues I can think of that would helpful if they were addressed.
  • It's very easy to learn and pretty self explanatory.
  • It connects many different departments so that we can all view each other's work and not have to repeat processes.
  • It allows me to look up information in many different ways.
  • It doesn't always save our work, like prices, bins and amounts.
  • It doesn't always allocate properly which causes us to oversell.
  • It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.
As a database overall, I think it is very well suited for our business. I only wish that it was easier to learn the more in depth aspects of the program so that we can put it to even further good use. Like we can't figure out how much credit our wholesale customers have in order to tell them how much they can spend on their next wholesale order.
I wasn't involved with implementing Brightpearl in our company. I do know that my manager and boss have other issues that they would like to be addressed with the program and they have discussed switching database programs. However, it does meet all of our needs in the company, we just have some issues that it would be nice if they could be worked out, so I don't think they will be switching programs any time soon.
I have not used Brightpearl customer support but I know that my manager and my boss have both tried to contact Brightpearl customer support on many occasions. They don't always get through and when they do, the customer support representative doesn't always answer all of their questions. Sometimes they even dismiss the questions and tell my manager that there's nothing wrong with the program and he should just try again.
  • It has caused us to oversell our products because it didn't allocate them properly.
  • It has caused us to sell the wrong item for the wrong price.
  • It has helped with employee efficiency and customer service. As the only customer service representative in the company, I can attest to that fact.
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
March 29, 2017

Unhappy

Score 1 out of 10
Vetted Review
Verified User
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.
  • It tracks inventory.
  • We have experienced many errors and have not been satisfied with the product or support.
  • There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
  • The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
  • We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
  • Support for picking from specific inventory location or change default inventory location rather than FIFO model.
The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
We've had a number of issues, and support has been rather lackluster. Many of our problems have remained unresloved, or continue to repeat themselves.
  • Time cost - Manually intensive, so more administrative overhead for workers to fulfill orders.
We wish we went with one of the others. Likely TradeGecko or Stitch.
Too much manual intervention for what should be automated processes. You end up working for the system rather than it working for you.
Score 8 out of 10
Vetted Review
Verified User
Brightpearl is used in our business on a multitude of levels, for keeping track of stock, adding customers to a database through which we can contact with information from our newsletter. We also use it to add sales onto those customers' accounts, produce refunds or credits and is very handy for keeping track of which customers have special allowances, i.e. not tax or credit limits on their accounts.
We have a service repair centre and have customized the sales section of Brightpearl to allow us to produce documentation with specified areas to allow information regarding these repairs to be added.

We can send shipping documentation as well via email to customers directly and this system has been integrated with our website and Amazon and Ebay accounts to allow for a multitude of selling platforms.
  • Keeping track of customers and their vital information on their accounts.
  • Keeping track of a day/week/months worth of sales information in concise forms of graphs and tables.
  • Easy to use EPOS interface for quick shop sales.
  • Finding sales by branded or supplier is difficult.
  • System does go down from time to time and is buggy occasionally.
  • Email system does not always reach all recipients.
On a day to day basis for shop, telephone and service sales this system works very well and it is usually a smooth operation. When the system does go down it can cause massive problems as calls build up and our ability to process sales grinds to a halt. The "back section" EPOS is great if you need to put on quick sales in the shop and can be used on a tablet very well so you can walk around with a customer and add items to their order efficiently.
The implementation of this in our company did cause us a lot of problems to begin with, I do not think sufficient training was given to our staff for understanding some of its key features and a lot of it was guess work and playing around with it to find out its more intricate details and workings. I have had to produce "guides" at our office to show people how to use certain functions of the system to see how it works to our needs.
Support when called for is always fast and efficient I would have no complaints about the service as problems are fixed usually very quickly. Once a call has been placed the support team is usually very friendly and polite and offers their assistance when asked for. They are also very open and helpful when suggestions for improvements are made.
  • Our outgoing delivery system has been made into a much smoother operation.
  • Sales are easier to put on and trace at a later date.
  • Sales and refunds are not condensed and easily traceable.
Our previous system was known as 3EX and was a very out dated system from the 90's that was good but not very efficient and very difficult to navigate through. This system is a lot smoother to operate and after a few teething problems our issues were all resolved and we are very happy with the end result.
17
Our business uses Brightpearl to cover all of its functions. We use the EPOS system for small quick shop sales and the main ordering system to take telephone orders. We use it to clone these sales to purchase orders and refunded and send emails with invoice attachments to customers and POs to suppliers. We have linked it to Amazon and Ebay to boost sales and a Metapaks system for our warehouse staff to ship orders. Our accounting staff also use it for the books.
We have no in house staff as such who are able to provide support but have a general manager who is very aware of how the system works. This information is usually passed onto myself and our customer service manager who filters the information out as necessary. I have also constructed a set of "how to" guides to help people when processing orders and such.
  • Sales over the telephone
  • Shipping our stock to customer correctly
  • Keeping track of stock levels
  • We have been able to produce clear documentation regarding sales figures.
  • Sales have become easily traceable and we are now able to split and drop ship orders directly from suppliers.
  • Setting up customer accounts with extra information such as VAT and credit accounts has been made possible.
  • We would like to be more mobile in the shop and warehouse premises so Brightpearl on a tablet is going to be something we will look into.
  • We would likely be able to access sales and accounts from home using the internet and our new Office365 portal.
  • We would like to be able to use the Brightpearl portal for other dealers to access our stock levels and pricing.
Brightpearl is a very simple system to use and we are able to be a lot more efficient than we previously were. I would like to keep the contract to enable us to keep things running smoothly and the support for this system is very concise and helpful when it is needed. There is also a lot of potential for it to expand and become more efficient.
Yes
We replaced 3EX our older DOS based system which was extremely old and out date and was not sufficient for what we were trying to use it for.

Brightpearl was a much more modern and up to date system with newer key features that we were missing form our old system.
  • Product Features
  • Product Usability
The most important factor is usability. We have some staff members who are not very computer literate and easy to use systems that do not require a lot of knowledge to use are essential in our business. It also makes for faster and more efficient customer service and getting sales out is imperative as our main focus is telephone sales and online orders.
Our selection process would involve a bit more training and hopefully face to face interaction with some support staff as we were not fully prepared for the installation of this system. On site help in all areas of the business would have been a great help in efficiently running the business with this software.
  • Implemented in-house
No
Change management was a major issue with the implementation
Implementing this system through our whole company was a major upheaval and revamp for us as a company and there various issues we encountered first off with telephone sales and online sales. We had to have to get together as a team and dig into get the understanding but we are now on top of it and it runs very smoothly.
  • Not sending out orders due to incorrect shipping status.
  • Invoicing sales that were not supposed to be invoiced.
  • Searching for products with similar codes in the drop down menus is very difficult.
  • Online training
  • Self-taught
No in house training was given.
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
If you are fairly computer literate certain parts of the system are very easy to get to grips with, placing orders on EPOS is very simple. However, there are other aspects where you have to dig around a little more to work out how things work and certain procedures need to be adhered to in order for things to work properly.
Brightpearl was easy to manipulate to suit our needs although some procedures we had to come up with ourselves. We have a service department and were able to add fields and in the invoices "fault detail" sections to inform customers what modifications were made to their products. It does however take a lot of time to re write these layouts.
I am not currently involved in this procedure but it does seem that changes to invoice layouts can be difficult to produce. The support staff have been very helpful with changes we are unable to perform ourselves though so this has helped greatly.
Some - we have done small customizations to the interface
We needed to change the interface so we could add extra information for returns, part exchanges and service repairs. These were completed fairly quickly although I cannot testify how this was done in house, it all works very well however, now that these changes have been made.
No - we have not done any custom code
Brightpearl added several different "sales type" options to us which allows us to search for different sales types more efficiently and quickly.
Yes
As we are a fast paced business we require a fast turn around time on sales and if we are unable to process things using Brightpearl we quickly fall out of step and this becomes difficult to catch up on. Premium support provides us with the ability to keep on top of these issues.
Yes
We have reported a few bugs with Brightpearl over the time we have used it, these bugs are usually fixed effectively and efficiently by the support team. However we do always need to call and ask for assistance with this it is not something that is looked at from the support side before our calls and we cannot resolve it ourselves.
We have issues logging in, the system would continuously log us out after the log in page. After calling the support team and speaking to a member of staff our call was taken in a polite and pleasant manner and the issue was resolved within 5 minutes of the call.
  • Customer sales are very easy to put on.
  • End of day cashing up is very easy to use and produce documentation for.
  • Cloning sales to purchase orders or refunds is very easy and smooth although copying notes across takes time.
  • Selecting different warehouses for the same order is not possible ie if stock is taken from the main warehouse and showroom it must be on two separate orders
  • Searching through sales and reports is a bit confusing at times
  • Searching for customers is difficult without at least two pieces of information, postcode and name.
Yes, but I don't use it
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
  • Ebay
  • Amazon
  • Metapak
  • Sage Pay
All of these are core programs we need to run the business and all were integrated very smoothly with the exception of Ebay that we had some issues with in terms of controlling stock and linking the stock on Ebay to the stock on Brightpearl.
  • No
No
  • File import/export
No
There were some teething problems when first integrating these systems and we did suffer heavily for a long time using Ebay but once they work these systems worked very well together.
This was a very simple sales process, there were a few meetings to discuss how we would go about using and getting this system and the payment went smoothly and we are happy with the levels of service we receive currently.
We have had no problems getting in touch with our vendor and they have been able to provide us with the adequate assistance we need post sale.
No
No
  • The Sage Pay functions works a lot more smoothly
  • Shipping status options are more easily noticeable
  • Less bugs and glitches when signing in.
No
No
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