Great software, but can be slow.
October 28, 2016

Great software, but can be slow.

Palma Tiberi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Using the API is extremely helpful and allows customization. If we had to enter each of our items manually, it would take much longer.
Typically Brightpearl support is extremely helpful and quick. I gave them a 9 because occasionally, they take more than 2 business days to get back to us about our tickets.
We use BP for ordering and accounting in our business.
Our software program communicates with BP to input our skus and the buyers create POs. The warehouse then checks the items we receive into the POs and our accounting team reconciles the POs in BP.
  • Brightpearl does a good job of tracking when items were received.
  • It allows for customized notes in almost all functions so you can adapt the functions to perfectly meet your needs.
  • Our largest issue with Brightpearl is the loading time. It can take up to 2-3 mins to save or load a page at times, even with high-speed internet.
  • The other thing we wish Brightpearl would implement is tracking users. Rather than just telling what time an item was checked in, I would like to see the time and the Brightpearl user that checked it in.
  • Brightpearl's accounting functions are really helpful and have made our bookkeeping much faster.
  • We have not used any other inventory systems.
We have not used any other inventory systems. Before we had Brightpearl, we kept track of inventory via Microsoft Excel sheets. BrightPearl is a vast improvement to our old system.
Brightpearl is a great ordering system for any company. They allow you to customize the ordering pages and place the orders directly in the software. It seems to be keyed towards smaller companies. When we had 15-25 employees, it worked perfectly for us. As we grow, it is not able to keep up with as many of our needs.