Great VOIP systems for large or small business
Updated February 03, 2022

Great VOIP systems for large or small business

Terri Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We are a marine dealership that uses the system for all
departments. We are able to utilize both
the desktop phones and Bhive app which allows our employees to be available to
take calls any place they might be when a call comes in. It has definitely been a beneficial in
allowing us to meet our customers needs.

The fact we are not tied to our desk when a call comes in helps us to keep workflow moving no matter where we are when the calls come in. The Bhive app was definitely a major selling point to us.

  • Little to no down time
  • Ease of use when changing hours
  • Support is easily reached and resolves issues
  • Website used to manage is a great feature
  • Spam filters could be enhanced
  • Language barriers with the support team
  • Email request response is slow
  • Enhanced feature to help block spam calls directly from handset
  • Little down time
  • Bhive app
  • Ability to manage calls from the website
  • Ease of changing employees
  • Ability to be available outside of normal business hours
  • Call log ability
  • Very little down time
  • Reduced cost
  • Comcast Business VOIP (VoiceEdge)
Comcast could not provide the
uninterrupted service that we have with Broadvoice

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Voip system results in very little down time and when the
internet is down the fail over back-up is a life saver for a small business
like ours.



The ability to take calls on your cell phone without using
your personal number is a plus for those who work away from the office and on the go in the dealerhip.

Using Broadvoice

18 - We are a full service marine dealership utilizing Broadvoice for our Sales, Service, Management, HR, Service and Parts departments.
3 - We have 3 power users who manage the functions within Broadvoice, utilizing the dashboard to manage calls, voicemails and outgoing messages.
  • Lack of down time...the fact we can use our cell phones if we have an internet outage keep us in contact with all customers and vendors
  • BHive App helps us to do business outside of normal business location
  • Ability to manage the system outside of office if needed
  • Review of incoming call logs
  • Ability to review messages from all extensions as needed
  • Change of business hours message from outside of office
  • Analyzation of call volume for future staffing needs
  • Trending of area codes for advertising opportunities
We have recently renewed our contract as a result of the previous use and support received. We find it very easy to receive assistance as needed from everyone from the Sales team to Support. We have experienced very little downtime since using Broadvoice and hope to continue with this trend.

Evaluating Broadvoice and Competitors

Yes - Windstream phone system. It was a nightmare to receive timely support when the phones would go down.
  • Product Features
  • Product Usability
As in all businesses cost is always a factor, but the ability to keep our business up and running consistently was the major decision to change. We utilize the Bhive App daily and feel it helps to extend our ability to serve our customers in and outside of normal business hours.
I believe we were fairly through in our research and even contacted users before making our decision. The feed back received and knowing our IT Management Group were also users help to sell us on the product.