Broadvoice honest review from fellow admin
November 18, 2021

Broadvoice honest review from fellow admin

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • b-hive Communicator
  • b-hive portal

Overall Satisfaction with Broadvoice

We use Broadvoice as our VoIP communication. We also use it for faxes. It is being used by everyone at our organization. Broadvoice has great features within its portal like creating a call tree for our membership. If we ever run into any problems with Broadvoice they are quickly resolved by their tech team at any time of the day.
  • Faxes.
  • Call tree.
  • Conference.
  • Call forwarding voicemail.
  • Easier to change names on phones.
  • Phones service.
  • Call tree.
  • Conference.
  • Good product.
  • Great service.
I do not recall the other provider I used but I know that Broadvoice is far greater.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

ManageEngine Desktop Central, N-able Backup (formerly Solarwinds Backup)
Good customer service. I can call and normally within the same day my issues are resolved. Can improve on certain functions like call forwarding voicemail. Our call forwarding voicemail stopped working so we had to change our call tree. Broadvoice is aware but they have still not resolved and it has been months now.