Broadvoice b-hive... work phone convenience anytime and anywhere at your fingertips!!!
September 30, 2021

Broadvoice b-hive... work phone convenience anytime and anywhere at your fingertips!!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice b-hive

We were using it in our office until later last year when due to Covid, we all started working remotely from home. We had been using the hardware phone units while in the office.... since then, we have transitioned to using the b-hive app for our whole organization on the US side (we have a Brazil team as well). It works great. I love having the app on my phone with a different ring tone and texting abilities that still keep my work things separate from my personal things all on one device. And also appreciate calling out using the app so that the phone number that appears in my work number and not my personal on their caller ID. It has been very convenient to only have one device and do it all, and not having to have two phones to drag around everywhere I go. Works like a charm!!!
  • Being able to differentiate between your personal and work numbers on the same device.
  • Having the convenience of my work number access even when I am working while out of town.
  • Being able to use the app to send and receive text messages from my work number.
  • For the most part it works great, but sometimes the reception isn't as clear as I would like it to be. Not sure what can be done to improve that.
  • Ease to set up.
  • Convenience.
  • Already part of our phone package and can be integrated easily between the physical phone and the app.
  • It has had a positive impact that our team members who are working remotely can have the use of their work phone on their device and be able to separate work and personal... makes for much happier team members.
  • It has had a positive impact that our clients and others can still contact us and we can provide a professional environment although we are not in a physical space.
  • Don't know that I can give any hard numbers, but it has helped us to continue with a great culture... very important for long term happy team members and clients.
This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

QuickBooks Online, Microsoft 365 (formerly Office 365)
It is well suited for organizations where there are traveling salespeople, or as in our case, we are all working remotely and need to be contacting clients, vendors, other work associates. Less needed if you are working in a physical office, or you don't really need to be making calls consistently that are work-related.