Item: Broadvoice
Rating: 10
Author: Dottie Peterson

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

We use Broadvoice as our VOIP phone system due to multiple offices and the need for our people to pick up and work from home. Their service and support have been a critical part of our success during the past couple of trying years.

Pros and Cons

Pros

Customer support when company name changes and training of new personnel.
Broadvoice system naturally manages out 11 lines.
We were at first leery of VOIP but Broadvoice product and support has made their service a great tool in our offices.

Cons

This is not so much a Broadvoice issue but VOIP as the phone systems do not allow updating for as long as old PBX systems did.
In these trying times, a more timely service ticket process would be helpful.

Most Important Features

Customer service.
Technical Support.
No down time.

Return on Investment

Being able to carry our phone system home to work from a home office has made our investment in people priceless.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Bullhorn ATS & CRM

Likelihood to Recommend

Broadvoice covers the full spectrum of companies, small to large. We are a small company and when we have a need for support, it is critical for timely and proficient customer service (which Broadvoice provides). The Broadvoice systems allow a great deal of self-management, but when support is needed, even though it's offshore, it is provided quickly by very well-trained technicians.

Comments

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Broadvoice living up to expectations!

Modules Used