Exceptional VOIP Platform with Strong Support and Easy Config!
December 15, 2022

Exceptional VOIP Platform with Strong Support and Easy Config!

Derek Hoffritz☁️⚡️ | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sip Trunking
  • b-hive Communicator
  • b-hive for Salesforce

Overall Satisfaction with Broadvoice

We use Broadvoice for our call attendants, meeting rooms, routing calls to various departments based on specific needs, and integrating with other systems for relationship management. Broadvoice solves integration complexities and simplifies our process of using one primary application for all engagement activities. Our business performance has increased by ~30% using pre-packaged workflows.

Pros

  • Simple User Interface with Configurable Options
  • Integrates with 3rd Party Providers
  • Easy to Manage
  • Strong Support Team
  • SImple User Interface
  • Seamless experience on multiple devices for each user
  • Easy to Manage and Configure
  • Integration Support
  • Increase in business productivity by 30%
  • Integration efficiencies by 60%

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice is a great fit for anyone looking to remain flexible and up-to-date with the latest VOIP advancements. The platform can be easily managed internally or through an MSP. The application provides an intuitive experience for both admins and users on mobile and desktop using a connected experience between hard & soft phones. They also cover SMS using your business line and Video Conferencing. Broadvoice strongly supports integrations with 3rd party CRMs and other tools. This system is scalable and will work very well for anyone in the SMB/MSB space.

Broadvoice Feature Ratings

9.7
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
9.8
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
9
Online Fax
10
Voicemail Transcription
9
9.5
Mobile app for iOS
9
Mobile app for Android
10
9.5
High quality audio
10
High quality video
9
9.7
Calendar integration
9
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.3
Centralized communications management
10
Team messaging
9
Team document sharing
9
Call and meeting analytics
9

Comments

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