Item: Broadvoice
Rating: 10
Author: Derek Hoffritz☁️⚡️

Use Cases and Deployment Scope

We use Broadvoice for our call attendants, meeting rooms, routing calls to various departments based on specific needs, and integrating with other systems for relationship management. Broadvoice solves integration complexities and simplifies our process of using one primary application for all engagement activities. Our business performance has increased by ~30% using pre-packaged workflows.

Pros and Cons

Simple User Interface with Configurable Options
Integrates with 3rd Party Providers
Easy to Manage
Strong Support Team

Most Important Features

SImple User Interface
Seamless experience on multiple devices for each user
Easy to Manage and Configure
Integration Support

Return on Investment

Increase in business productivity by 30%
Integration efficiencies by 60%

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Google Workspace, Salesforce Essentials, Microsoft Visual Studio Code

Likelihood to Recommend

Broadvoice is a great fit for anyone looking to remain flexible and up-to-date with the latest VOIP advancements. The platform can be easily managed internally or through an MSP. The application provides an intuitive experience for both admins and users on mobile and desktop using a connected experience between hard & soft phones. They also cover SMS using your business line and Video Conferencing. Broadvoice strongly supports integrations with 3rd party CRMs and other tools. This system is scalable and will work very well for anyone in the SMB/MSB space.

Exceptional VOIP Platform with Strong Support and Easy Config!

Modules Used

Overall Satisfaction with Broadvoice