Great Cloud-Based Phone System
December 15, 2022
Great Cloud-Based Phone System
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice phone service in six buildings across our Township. It is a robust phone service that allows us the flexibility of having a unified phone service and no expensive PBX servers to maintain.
Pros
- Phones are plug and play with a standard Internet connection.
- The administration website is very easy to use and configuring and reconfiguring the system is very easy. It is available from any web browser and I can update our system from anywhere.
- When issues to pop up, their support is very helpful and resolves matters in a timely fashion.
Cons
- Some of my users would prefer more voicemail functionality from their phone vs. having to use the login portal to certain tasks (like changing their PIN).
- Regular annual account checkups from a sales or customer service rep would be nice to make sure we're getting the most out of new features.
- B-hive app for smart phones
- Receiving voicemail via email
- Positive: Less staff needed to maintain a phone system
- Positive: No need to upgrade equipment or make a large purchase of a new phone system every 7-10 years
Better value as far as pricing goes. Easier to use administration website/interface.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Broadvoice | GoContact Feature Ratings
Using Broadvoice
100 - Local Government (City)
100 - Basic office skills to savvy vomputer users
- great for remote work
- ease of administration for a small IT staff
- great call quality for our customers
- Great remote work options for the pandemic shutdown
Comments
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