Great Cloud-Based Phone System
December 15, 2022
Great Cloud-Based Phone System
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice phone service in six buildings across our Township. It is a robust phone service that allows us the flexibility of having a unified phone service and no expensive PBX servers to maintain.
Pros
- Phones are plug and play with a standard Internet connection.
- The administration website is very easy to use and configuring and reconfiguring the system is very easy. It is available from any web browser and I can update our system from anywhere.
- When issues to pop up, their support is very helpful and resolves matters in a timely fashion.
Cons
- Some of my users would prefer more voicemail functionality from their phone vs. having to use the login portal to certain tasks (like changing their PIN).
- Regular annual account checkups from a sales or customer service rep would be nice to make sure we're getting the most out of new features.
- B-hive app for smart phones
- Receiving voicemail via email
- Positive: Less staff needed to maintain a phone system
- Positive: No need to upgrade equipment or make a large purchase of a new phone system every 7-10 years
Better value as far as pricing goes. Easier to use administration website/interface.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Feature Ratings
Using Broadvoice
100 - Local Government (City)
100 - Basic office skills to savvy vomputer users
- great for remote work
- ease of administration for a small IT staff
- great call quality for our customers
- Great remote work options for the pandemic shutdown
Comments
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